1+ months

Instructional Support Specialist

Union County College
Cranford, NJ 07016
Position Information

Position Title Instructional Support Specialist
Campus Cranford
Department Instructional design Services
Full-time, Part-time, Adjunct Part Time
Exempt or Non-Exempt Non-Exempt
Regular,Temporary, or Grant Regular
General Description

Works collaboratively with the faculty, staff, and students of the College in the production of course materials suitable for distribution via electronic, digital, and virtual mediums. Supports online course delivery and online students. Provides technical support for faculty using educational technology tools in the classroom. Collects, analyzes, and distributes data.

Characteristics, Duties, and Responsibilities

Deploy specific projects/tasks to meet the needs of faculty and students pertaining to course materials suitable for distribution via electronic, digital, and virtual mediums.

Support technology platforms used by students enrolled in online, hybrid, and traditional courses.

Assists in the development of course materials that are functional, intuitive, and simple while being informative and interactive.

Produces learning materials in a variety of formats including print, graphics, audio, video, animation and multimedia to support teaching, learning, and college information needs.

Responsible for online course development.

Project manager in the preparation of schedules outlining the essential steps to be taken.

Provides assistance and training to faculty in technology tools and methods, uses of instructional software, and effective uses of multimedia.

Provides training for the ethical use of electronic, digital, and virtual content in online, hybrid, and traditional course formats.

Conducts group, one-on-one, and online instruction for faculty on the use of educational technology tools and the Learning Management System.

Assists with creating learning objects for use on desktop platforms and mobile devices.

Supports mobile and desktop platforms for both PC and Mac.

Assists in the production of standard and ad-hoc reporting by collecting, analyzing, and distributing data.

Assists in researching, developing and documenting procedures, online course operations, and technology policies.

Attends College meetings as assigned.

Attends College events and participates in a team environment.

Performs other duties as assigned.

Education Requirements

Bachelors Degree in a relevant field is required.


Previous experience preferred in educational technology, education, educational programming, or academic technology.

Previous experience in online course design and programming desirable.

Competencies and Skills Required

Ability to coordinate professional client/server support staff for successful project completion.

Familiarity with web 2.0 and educational technology tools desired.

Some SQL authoring experience.

Administration experience on an LMS or equivalent.

Previous experience supporting current platforms being utilized such as Colleague, Java, PC, MAC, and mobile devices including Android, Microsoft and iOS platforms preferred.

Strong interpersonal and communication skills (i.e., oral, written, and presentation).

Strong organizational and time management skills.

Ability to work collaboratively within an academic community.

Ability to complete work efficiently and independently as well as in a team.

A commitment to customer service and team-oriented management.

Must possess a valid drivers license.

Physical Demands and Work Environment

This positions duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.

Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.

No or very limited exposure to physical risk.

Some travel required.

Additional Information

Union County College does not discriminate and prohibits discrimination, as required by state and/or federal law, in all programs and activities, including employment and access to its career and technical programs.

Union County College is an EEO/AAP Employer/Protected Veteran/Disabled
Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts managements right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.

Terms of Employment

Flexible schedule to meet department needs. Some evenings, weekends and extended hours will be required. Ability and willingness to travel on short notice to all on and off-campus sites as needed by the college. Employee must establish residency in New Jersey within one year of appointment unless an exemption applies.

Posting Detail Information

Open Date 12/05/2019
Close Date
Open Until Filled Yes


Posted: 2019-12-05 Expires: 2020-02-02

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Instructional Support Specialist

Union County College
Cranford, NJ 07016

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