6 days old

Infrastructure Sr Tech Analyst

Citigroup
Irving, TX 75062
**About Citi:**


Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.


As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.


Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. Well enable growth and progress together.


**About Our Team:**


Citi Technology Infrastructure (CTI) provides the critical technical foundation for Citis operations and is responsible for delivering reliable IT solutions, scalable infrastructure services, and secure capabilities while creating a trusted customer experience and enabling Citis workforce to be the best for our clients. Making the bank simpler, greener, and better connected while powering it with trusted, well-secured data, and automating policy enforcement through code are all at the heart of our refreshed global strategy. Data Quality, Simplification, Environmental Stability, Automation, and Service Excellence are the key pillars and priorities on our strategic journey.


**In CTI, we are focused on delivering the best for our clients, and we know that to do this we need a talented team with diverse experiences, backgrounds and skills.**


**Job Overview:**


The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.


Citi Domain Name Registrar (CDNR) team is Citis single point of contact providing domain management services. This function enables a globally consistent management model for Citi owned domain names and assists Citis businesses by acting as the management interface for all the Registrars and Registries, in support of their domain requirements. CDNR owns several thousand domain names and sub-domain names that are used in application and website URLs. The names are managed by CDNR. CDNR personnel interface with business, marketing, global trademark legal & regulatory, finance and technology teams in the process of managing domains and sub-domains.


**Responsibilities:**


+ Responsible for the registration and renewals of top-level domains (TLDs) and generic top-level domains (gTLDs) ensuring compliance with the clients corporate branding guidelines, domain strategy and country Registry requirements. Work with Intellectual Property team when Registries require signed/sealed/stamped documentation for country level domain registrations and proof of Trademarks Perform daily activities from customer requests by following internal processes and decision-making abilities. Coordinate requested transfers of domain names (transfers in and out). Coordinate requested incident ticket information changes (DNS server changes). Coordinate retirement of domain names that may lead to simple lapses or more complex sales of domain names. Perform activities involving renewals of Citi owned domain names. Perform troubleshooting activities on customer issues with domain names and sub-domain names. Research and provide information on domain names and sub-domain names upon request. Work with the DNS Internal and External teams to help customers with DNS configurations. Provide after-hours support for CDNR related problems reported by customers as necessary. Participate in Continuity of Business (COB) tests as required by the Corporation. Managing Citis domain profiles, assuring correct information is published internally and externally Work with legal and regulatory teams on actions pertaining to domains and sub-domains. Will perform vendor management activities as required to properly support the firm. Provide regularly scheduled management reports and ad hoc reports as requested. Will maintain the teams budget, forecast and pay invoices to the respective vendors on a monthly basis for the different accounts. Generates ad-hoc reports from domain portal as requested by business/marketing andManagement Manage domain registrant vendor relationship Manage team projects


**Qualifications:**


+ Experience in digital marketing or networking with a full understanding of DNS configuration. Excellent problem solving and analytical skills and ability to think strategically and logically. Ability to manage projects and make decisions as required. Ability to productively work with minimal direct supervision and mentor others on the team. Detail oriented with the ability to prioritize and perform multiple tasks simultaneously while adhering to deadlines. Extensive knowledge of forecasting/budgeting and billing back to customers. Executive level verbal and written communication skills; should be comfortable presenting information to internal audiences Ability to establish and maintain strong relationships with multiple audiences (staff, vendor, business partners, management) to ensure the highest level of customer service Excellent analytical and reporting skills to be able to create ad hoc as well as weekly and monthly complex reporting for senior management (PowerPoint, Excel, SharePoint) Experience working with global teams/companies is a plus.


**Education:**


+ Bachelors degree in Marketing or Computer Science or Finance, a plus, Or equivalent work experience


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**Job Family Group:**


Technology

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**Job Family:**


Infrastructure

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**Time Type:**


Full time

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Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .


View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .


View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .


View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)


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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Categories

Posted: 2022-05-13 Expires: 2022-06-12

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Infrastructure Sr Tech Analyst

Citigroup
Irving, TX 75062

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