15 days old

Infrastructure Senior Tech Analyst

The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.


+ Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services

+ Drive Root Cause Analysis (RCA) post restoration of service

+ Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks

+ Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary

+ Provide technical/strategic direction and act as advisor/coach to lower level analysts

+ Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices

+ Responsible for overall operating system applications

+ Contribute to technical direction and strategic decisions

+ Has the ability to operate with a limited level of direct supervision.

+ Can exercise independence of judgement and autonomy.

+ Acts as SME to senior stakeholders and /or other team members.

+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


+ 5-8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement

+ Ability to communicate technical concepts to non-technical audience

+ Ability to work with virtual and in-person teams, and work under pressure or to a deadline

+ Experience in a Financial Services or large complex and/or global environment preferred

+ Effective written and verbal communication skills

+ Effective analytic/diagnostic skills


+ Bachelors/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Analytics skill set Arcadia data, Hadoop Hive, Datameer, Data Robot, H20, etc.

Ability to work with stakeholders to assess potential risks through data insights.

Ability to translate business requirements into non-technical, lay terms.

High-level experience in methodologies and processes for managing large scale datasets / Elastic search / Hadoop based storage

Demonstrated experience in handling large data sets and relational databases.

Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality

Strong knowledge in ELK stack, Grafana and other tools.

Good visualization skills to represent data and familiarity with business intelligence tools (e.g. Tableau, Arcadia Data, PowerBI, Kibana)

Customize analytics using R, Python, Jinja, html, etc.

Proven experience as an Analytics Manager or Senior Data Analyst

Proficient in Rest APIs, JSON, XML parsing to handle the streaming data.

Solid experience in data analysis and reporting; Banking industry experience in infrastructure domain is a plus

Ability to work in a fast-paced dynamic environment to produce actionable & visually appealing reports/dashboards for the use cases.

Knowledge of Excel and SQL;

Analytical skills and strong organizational abilities


**Job Family Group:**



**Job Family:**



**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2022-05-13 Expires: 2022-06-12

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