3 days old

Inbound Customer Service Representative - Birmingham, AL

LabCorp
Birmingham, AL 35233
Location Birmingham, Alabama Job ID 19-88439
  • Answer high volume inbound customer requests and inquiries concerning medical
    • Test results, test information, pick-up calls (call category that is comforting or familiar)
  • Work in multiple databases to research complex issues and questions
  • Provide education and status on customer requests
  • Utilize both internal and external resources to deliver problem resolution
  • Strong multitasking abilities required - listen to customers, collect data and document in system, prioritize requests, and provide test results
  • Follow procedures and departmental processes
  • Other duties as assigned

What LabCorp offers YOU:

  • Full-time schedules
  • Shift differential pay, if applicable
  • Paid training
  • Medical, Dental, Vision, Healthcare Flexible Spending Accounts
  • Employee Savings Plan (401k)
  • Career advancement opportunities

Requirements

License/Certification/Education: Requires a High School Diploma or equivalent w/1-3 years of applicable experience.

Shift

1

Schedule

Monday, Wednesday, Thursday, Friday & Sunday 7:00AM - 3:30PM

Categories

Posted: 2019-12-04 Expires: 2020-01-03

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Inbound Customer Service Representative - Birmingham, AL

LabCorp
Birmingham, AL 35233

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