1+ months
2018-04-032018-07-07

Implementation Leader II

MetLife
Aurora, IL
**Role Location : Aurora, IL**

**Role Value Proposition:** Implementation of all onboarding activities for new MetLife group customers across all markets and products. Will participate in post-sale activities in setting up or converting client cases. Reviews sold plan and project timeline with sales staff to identify any non-standard provisions or services. Partners with other business units (Sales, IT, etc.) to ensure that implementations are delivered consistently, timely, and accurately.

**Key Responsibilities:**

Acts in a supportive role to the implementation project team.

Assists in coordinating responses to day-to-day client service requests during the installation

and conversion process. May participate in sales presentations, and/or consult on plan design

and administrative services. Finalizes plan design and communicates to the implementation

team.

Identifies implementation-related problems and helps resolve issues.

Reviews and executes legal documents; prepares and finalizes implementation case

essentials. Transfers cases to the appropriate administration group once implementation is

complete

Conducts weekly or periodic status meetings with various parties to review progress and resolve issues.

**Essential Business Experience and Technical Skills:**

**Required:**

+ High School diploma or equivalent
+ 1-2 yrs. related business experience

**Preferred:**

+ Bachelor's degree
+ Excellent communication skills; written & verbal
+ Attention to detail

**Travel**

Up to 10%

**Business Category**

Global Technology & Operations

**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

**For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.**

Requisition #: 96884

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Implementation Leader II

MetLife
Aurora, IL

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