3 days old

ICG KYC Operations Senior Business Analyst - VP / Fort Lauderdale, FL

Fort Lauderdale, FL 33313
The Institutional Clients Group (ICG) Know Your Client (KYC) Operations Senior Business Analyst will be responsible for end to end execution of analysis of business and competitive performance of the group to drive future strategy. This role will also lead strategic projects and initiatives on a regular and ad hoc basis to support the ICG KYC Operations strategy to deliver top service to Clients.


+ Own the information collection, assessment, and delivery of senior reports from ICG KYC Operations various Client and internal partner surveys and feedback (Voice of Client, Voice of Partner, ICG Client Complaints, etc.) to identify key areas of opportunity across themes and develop action plans in conjunction with focus teams to improve, with tracking towards stated objectives

+ Lead and drive ICG KYC Operations Client Service Models end to end execution of strategy as well as adequate monitoring to ensure key best practices followed and milestones reached

+ Partner with communications team and business products to develop Client-friendly materials to promote ICG KYC service to enrich Citi's product offering

+ Interact with parent and subsidiary bankers and product sales and service on AML-related risk issues

+ Administer Client feedback forums with in-business risk teams and key ICG Clients to identify areas of consideration to improve or validate best practice

+ Partner closely with ICG KYC Transformation Team and Business Product Transformation teams to develop key strategies and implementation plans to support enhanced alignment of processes, systems, and service to Clients

+ Deliver effective senior level presentation materials in PowerPoint to convey key findings and strategies to support Client service

+ Has the ability to operate with a limited level of direct supervision.

+ Can exercise independence of judgement and autonomy.

+ Acts as lead project manager and coordinator for Client Service related projects for ICG KYC, including, but not limited to:

+ Ensures creation of project plan and charter aligns to group's Client Service strategy and obtains key stakeholder acceptance and approvals

+ Ensures resources aligned to project are monitored and key milestones tracked accordingly, highlighting any risk as soon as it arises

+ Measures overall performance of the project against key performance standards

+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


+ 6-10 years of experience


+ Bachelor's degree/University degree or equivalent experience

+ Master's degree preferred


**Job Family Group:**

Compliance and Control


**Job Family:**

Business KYC


**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2022-05-13 Expires: 2022-06-12

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ICG KYC Operations Senior Business Analyst - VP / Fort Lauderdale, FL

Fort Lauderdale, FL 33313

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