18 days old

IBM Cloud Data & AI User Research Manager

San Jose, CA 95113
  • Job Code
Thomas J. Watson said it best: Good design is good business. Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!

Your Role and Responsibilities
Enterprise software doesn't have to be boring. And designing enterprise software doesn't have to be boring either. The IBM Cloud, Data & AI Organization needs an experienced UX research manager who deeply cares about creating an experience-first culture today.

You would lead researchers within Data and AI a high-visibility, rapidly growing portfolio thats receiving a lot of support from executives. Your researchers work within product teams to make IBM products, including Cloud Pak for Data, Watson Studio, Watson Knowledge Catalog and more, better for our users. Research includes activities like usability tests, interviews, diary studies, customer site visits, design jams, surveys, and data analysis to uncover latent user needs and expectations. Youll get a lot of freedom to decide how to lead your team and choose what is best for them, but at the same time youll be part of a bigger research community within Hybrid Cloud Design.

Youll be responsible for managing a group of motivated, inquisitive researchers with anywhere from one to ten years of industry experience, some of whom are in the same office, and some of whom who are remote. Youre responsible for mentoring and guiding these researchers, facilitating coordination with stakeholders, helping them position their research to maximize their impact, and working to gain access to users. Through coordinating with stakeholders across disciplines including design, product management and engineering, youll help ensure your team is conducting the right research to answer the right questions at the right time. Through advocating for your team and building on systems to measure and track the impact of research, youll help support the continued growth and investment in the team.

Required Professional and Technical Expertise
  • Masters Degree in Cognitive Science, Human Factors, Human Computer Interaction, Experimental Psychology, Social Psychology, Anthropology, or related discipline
  • At least 5 years of experience conducting user research throughout the entire product development lifecycle
  • At least 2 years of experience managing user research teams
  • Experience managing projects involving cross-functional teams

Preferred Professional and Technical Expertise
  • At least 6 years of experience conducting user research, including work on enterprise SaaS offerings (agile / continuous delivery desired)
  • A strong track record of successfully navigating stakeholder relationships
  • Experience managing remote teams

About Business Unit
Digitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our clients data, no matter where it resides, to respond to changing market dynamics.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
We consider qualified applicants with criminal histories, consistent with applicable law.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-08-05 Expires: 2019-09-04

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IBM Cloud Data & AI User Research Manager

San Jose, CA 95113

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