4 days old

HRSS Global Time and Absence Analyst - C11/ Officer in Tampa

Citigroup
Tampa, FL 33603
The Ops Sup Intermed Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Intermed Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.


**Responsibilities:**


+ Perform financial, statistical, and operational studies using analytical skills and knowledge of data analysis tools and methodologies

+ Interpret data and results based on the analysis of information and application of professional judgement

+ Apply project management to assist operational projects as assigned

+ Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow

+ Resolve varied and complex issues using professional judgment, discretion, and business expertise

+ Provide informal guidance and training to new and lower level team members, as needed

+ Has the ability to operate with a limited level of direct supervision.

+ Can exercise independence of judgement and autonomy.

+ Acts as SME to senior stakeholders and /or other team members.

+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


**Qualifications:**


+ 2-5 years of relevant experience

+ Proficient in Microsoft Office

+ High level knowledge of related to industry standards and practices

+ Ability to work unsupervised and adjust priorities quickly as circumstances dictate

+ Consistently demonstrates clear and concise written and verbal communication skills

+ Self-motivated and detail oriented

+ Proven organization and time management skills

+ Demonstrated problem-solving and decision-making skills

+ Required Licensing/Registration: Series 7, Series 9, Series 10, Series 63,


**Education:**


+ Bachelors degree/University degree or equivalent experience


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


**Responsibilities:**


The Global HRSS Time and Absence Process Analyst is a developing professional role and an intermediate level position responsible for providing operations support services, including but not limited to:


+ Monitoring, assessing, analyzing, and/or evaluating processes and data at a global level; interpret data and create action plans

+ Participating in strategic execution of Time and Absence process initiatives and projects

+ Completing due diligence across regions and provide improvement recommendations; create and maintain process documentation

+ Building or enhancing operational processes based on systemic implementations

+ Supporting operations teams through issue management protocol by researching and defining complex issues and working with process owners / technology teams to determine remediation plans

+ Demonstrating a strong understanding of Time and Absence processes and policies and their impact on payroll and other upstream or downstream processes


An ideal candidate will be able to demonstrate the following skillsets:


+ **Communication** : Effectively communicate deliverables related to Time to senior management, along with raising potential issues in a timely manager

+ **Issues Resolution:** Addressing complex escalations from HR and Senior Leadership. Analysis of potential issues in regards to configuration or policy interpretation as well as handling complex pay and time issues resulting in detailed analysis.

+ **Relationship Management:** Work closely with Payroll, Core HR and Stakeholder Services on operational efficiencies and operate with an end-to-end perspective

+ **Project Management:** Ability to multi-task various projects in a high pacing environment across multiple countries

+ **Leadership** : Quickly review and advise team members, senior leaders and other areas of the organization on new policies and high hitting escalations, working with them to get them resolved and communicated to employees effectively; working collaboratively with colleagues of different cultures


**Qualifications:**


+ Proficient in Microsoft Office

+ Experience with Workday or ServiceNow preferred

+ Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

+ Self-motivated and detail oriented

+ Proven organization and time management skills

+ Demonstrated problem-solving and decision-making skills

+ Consistently demonstrates clear and concise written and verbal communication skills **Education:**

+ Bachelors degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


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**Job Family Group:**


Operations - Core

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**Job Family:**


Operations Support

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**Time Type:**


Full time

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Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .


View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .


View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .


View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)


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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Categories

Posted: 2022-05-13 Expires: 2022-06-12

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HRSS Global Time and Absence Analyst - C11/ Officer in Tampa

Citigroup
Tampa, FL 33603

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