6 days old

HR Service Administrator (Fluent Polish)

Budapest, Budapest 1061
  • Job Code

The HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.

Your Role and Responsibilities
Objective of the job:

The HR Administrator position consists of different cross-process transactions including: Employee Data Management and Employee Record Changes, Organization Data Management, Generic Life Event Management, Absence Admin, Exit Admin and Hard/Soft copy Document Management (including Imaging/Fax to Image), client correspondence in written and verbal form. The position also includes standard and ad hoc bulk reporting.

EDM and Employee Admin is one of the more complex and diverse series of processes, which also involves self-service, document validation, document scanning/imaging and retention of hard copy documentation (with the client or third party provider). It is also the driver for downstream processes like payroll and therefore has a pivotal role with significant direct performance impact.

The HR Administrator has the ownership of various processes including HR tools & applications, policies and has the responsibility to provide phone support during service line opening hours.

Reports to:
HR Delivery Manager
Task management and direction will be provided by the HR Team Leader

  • Act as a contact point for Managers and employees for all HR transaction related queries
  • Take ownership of the resolution of clients issues giving guidance
  • Communicate effectively to our customers on HR Transactions policies and processes, providing education where necessary
  • Enter HR related changes into the HR database and perform relevant data checks verifying that information is complete and correct
  • Create/Maintain/Delimit Organization Units/positions/Jobs in the HR database
  • Assist customers on onboarding and separation of employees
  • Identify trends and areas of improvement and pass recommendations to Specialist Teams or Process Owners
  • Perform and document regular compliance testing and quality assurance tests in accordance to the Business Controls guidelines relating to the EDM processes
  • Carries out any additional project work or duties
  • Provide clients with efficient and high-quality assistance in HR related subjects (HR tools and applications / HR policies and processes
  • Manage administrative processes according to the process documentation
  • Solve minor technical incidences
  • Close the solved service requests and notify the customer about the solution.
  • Assure the customers satisfaction regarding the services offered.
  • Maintain an up-to-date knowledge about the services offered.
  • Take ownership of projects required by Team Leader and / or Manager.
  • To identify and communicate HR Services processes and contents improvement actions to the Team Leader and Manager.
  • Train colleagues on HR tools and applications, HR policies and processes.
  • Keep contact with higher support groups to ensure efficient information flow and high quality service.

Required Technical and Professional Expertise
  • Fluent Polish and English skills
  • Knowledge of HR applications, policies, procedures and administration is an advantage
  • Knowledge of MS Office
  • Basic IT skills
  • 2-4 years of relevant work experience, knowledge of HR Services processes and demonstrate excellent quality of service
  • Excellent communication skills
  • Excellent interpersonal skills (empathy, teamwork, flexibility, customer oriented)
  • being timely, accurate and achievement-oriented
  • good analytical skills
  • fast learner

Preferred Technical and Professional Expertise
  • Experience in HR/customer service is an advantage
  • High level knowledge Spanish, or German, or French is an advantage
  • Up-to-date knowledge of Internet, Lotus Notes, and SAP

About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-11-13 Expires: 2019-12-13

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HR Service Administrator (Fluent Polish)

Budapest, Budapest 1061

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