17 days old

Director of Operations; FPG

Humana
Orlando, FL 32806
Description The Director, Clinic/Center Administration plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting. The Director, Clinic/Center Administration requires an in-depth understanding of how organization capabilities interrelate across the function or segment. Responsibilities The Director, Clinic/Center Administration plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting. The Director, Clinic/Center Administration requires an in-depth understanding of how organization capabilities interrelate across the function or segment. Assignment: FPG (Family Physician Group) Location: Orlando, FL Healthcare isnt just about health anymore. Its about caring for family, friends, finances, and personal life goals. Its about living life fully. At FPG, we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. At FPG, were seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole. Assignment Capsule: FPG is seeking a Regional Operations Director for the Orlando market. Under the supervision and guidance of the Market Vice President of Operations, the Regional Director holds principal responsibility to oversee operations of the medical centers. The Regional Director is required to work collaboratively with medical and operational leadership in delivering population health management in a cost-effective, quality-oriented manner with great patient experience. The Regional Director will be responsible for monitoring the centers utilization and cost patterns along with its quality and continuity of care for members, directing the center efforts to retain satisfied members, reduce the centers retainable Medicare dis-enrollments and increase member satisfaction. Primary duties include the hands on oversight of the daily operations of the centers to ensure maximum efficiency in the care and service of patients. Major Duties and Responsibilities: + Responsible for managing a center of their own and oversight of other center locations in the market. + Assist in developing the centers budgets and review of company financial reports. Assures adherence to budgetary goals and proper allocation of resources. Monitors center expenses and budget to ensure cost effectiveness. + Directs leadership of all center administrative staff and ensures adequate staffing levels. + Holds Center Administrators accountable for leadership and execution of PIPC business model. + Ensures work schedules and staffing patterns are implemented and recognizes and Promotes teamwork. + Evaluates and formulates action plans based on review of utilization data, staff recommendations and patient feedback, in order to improve the quality and effectiveness of center operations. + Review disenrollment and enrollment reports on a monthly basis. + Oversee Center Administrators and help them manage facilitys membership and implement center activities to retain members and ensure their satisfaction with the center and plan. Responsible for reducing the markets retainable Medicare dis-enrollments. + Responsible for ensuring proper training and mentoring of all associates on population health and their role in the success of continuity of care patients. + Orientation and training of staff on center policies and procedures + Interviews and hires new staff. Evaluates employee performance according to established standards. Conducts counseling and initiates educative and disciplinary activities to improve employee performance. + Reviews daily cash reconciliation / deposits and other reports as necessary and ensures all monies including petty cash is accounted for and safeguarded. + Controls ordering and distribution of office supplies, patient care supplies, pharmaceuticals and equipment. + Handles patient problems and complaints, and work effectively and promptly on problem resolution. + Conducts routine meetings with the staff (including PCPs) and documents topics discussed, action plans and staff feedback. + Participates in and facilitates staff, patient education, and marketing activities. Meets with marketing to develop marketing events to promote center growth. + Effectively handles the management of patient flow to gain customer satisfaction and quality outcome. Ensures procedures are adhered to by staff to obtain optimum customer satisfaction. + Assures that the facilities are clean and well-maintained and that all equipment is in good working order. + Maintains patient and business confidentiality at all times and treats patients, the public and co-workers in a professional manner. + Performs other related duties and responsibilities as assigned. + Support company philosophies, objectives, decisions and policies. Essentials: + Bachelors Degree, preferably in Business Administration or Healthcare Administration + Experience working in a risk based practice model + Five or more years of operational leadership in healthcare + Direct leadership experience and demonstrated ability to lead, coach and mentor teams + Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPAs, community organizations and other health plan staff + Knowledge of and experience working with Provider Communities + Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems + Knowledge of Excel, Word and Power Point Presentations in a business setting + A high level of engagement and emotional intelligence + This role is considered patient facing and is part of Partner in Primary Cares Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB. Desirables: + Basic knowledge of Population Health Strategy + Medicare knowledge + Managed care experience + Value Based Care knowledge + Proven ability to function effectively in matrix management environment and as a member of an interdisciplinary team + Solid understanding of medical care delivery, managed care financial arrangements and reimbursement + Masters degree, preferably in Business Administration, Healthcare Administration or related field + Experience managing a budget of $500,000+ + 5+ years of Operational leadership experience within a multi-physician office or clinical group + 3+ years of managing multiple medical practice locations + Additional: Center operational hours are Monday Friday from 8 AM until 5 PM and some weekend hours for limited locations Scheduled Weekly Hours 40 About Us Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms when and where they need it. Our employees are at the heart of making this happen and thats why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first. Equal Opportunity Employer It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact mailbox_tas_recruit@humana.com for assistance. Humana Safety and Security Humana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact mailbox_tas_recruit@humana.com to validate the request. <>

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Posted: 2019-10-02 Expires: 2019-11-13

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Director of Operations; FPG

Humana
Orlando, FL 32806

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