1+ months


University of Washington
Seattle, WA 98104


Req #: 193608
Job Location: Harborview Medical Center
Posting Date: 08/12/2021 
Closing Info: Open Until Filled 
Salary: 80% of $2,903 - $3,472 per month 
Union Position: Yes
Shift: Alternate Work Shift 

As the region's only Level I Trauma center, Harborview Medical Center (HMC) is well known for innovations and excellence in trauma care and its centers of emphasis:  Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UWs School of Medicine. The UW is proud to be one of the nations premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.

HMC Telecommunication has an outstanding opportunity for a part time 80% variable shift HOSPITAL OPERATOR. Under general supervision, Hospital Telephone Communications Operators (Operators) work independently to coordinate and transmit high-level communication services support for all aspects of Harborview Medical Centers (HMC) operations. As the primary contact person for HMC, Operators demonstrate premier customer service work , including:
Expert communication services (telephone, alpha and numerical paging, overhead announcements, computer programs) for the sole level 1 trauma center in the Washington, Wyoming, Alaska, Montana and Idaho (WWAMI) region.
Expertise in state-of-the-art computer programs and back up systems that manage the medical centers communication needs. Ability to accurately and quickly page emergency response teams, including critical life-support code calls that enable quality patient safety outcomes.

In a confidential and sensitive manner, triages phone calls for all aspects of patient information to appropriate physician/unit/department.  Maintains patient confidentiality in compliance with HIPAA.

Complies with the UW Medicine service culture guidelines; Provides superior customer services  at all times; treats co-workers, patients, visitors and the public with dignity and respect.

Works effectively under multiple demands and adjusts priorities as circumstances require to meet turnaround time goals and staffing needs of the department.

Maintains a high degree of accuracy and precision on a consistent basis in their job performance.

Coordinates  the medical centers need for interpreter services personnel as needed and requested.
Place local and long distance calls.

Maintains and troubleshoots on-line phone/pager directory and on-call databases. Completes all forms and reports changes or inaccurate information to lead or supervisor.

Checks communications email at least twice per shift and prints/enters schedule changes.

Successfully completes annual CORE competencies and all mandatory trainings.

Coordinates pager needs for the medical center.

Other duties as assigned.

As an employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.


High School Diploma, or GED Certificate; AND one year of experience as a Telephone Communications Operator, or equivalent. Six months of additional qualifying experience may substitute for required education.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration. 


     Excellent oral and written communication skills in the English language, including grammar and spelling. 
     Service excellence skills, including independent problem-solving and efficient multi-tasking.
     Experience in answering a high volume of calls, and communicating in a clear, concise, and calm manner.
     Must have the ability to work a flexible schedule, including additional hours if needed to ensure 24/7 delivery of communication services.
     Computer skills, including competent keyboard abilities.
     Ability to sit and use computer /keyboard/communication headsets for up to 8-10 hours per scheduled shift.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.

Per Governor Inslee's Proclamation 21-14.1, employees of higher education and healthcare institutions must be fully vaccinated against COVID-19 no later than October 18, 2021 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. Updated information about how to provide proof of vaccination or request a medical or religious accommodation will be posted as soon as it is known.


Posted: 2021-07-30 Expires: 2021-10-03

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University of Washington
Seattle, WA 98104
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