23 days old

Help Desk Technician

Caliber Financial Services
Mission, KS 66202
Help Desk Technician

IT Help Desk Technician


Caliber Financial Services is currently looking for a Help Desk Technician who will be responsible for providing first level technical assistance to computer users. The Helpdesk Technician responds to telephone calls, electronic mail, and other inquiries from computer users regarding hardware, software, networking or other IT-related problems or needs; logs, tracks, escalates, and resolves work orders; or refers the issue to specialized IT staff.


Some of the Essential Duties and Responsibilities that are important for this position include the following:

Review and sort Helpdesk tickets as they come in and assign to the correct technician.

Address assigned Help Desk tickets and resolve in a timely, appropriate manner.

Build and configure new desktop or laptop systems, and install needed software per user profile.

Install and configure new thin client workstations including monitor.

Install new phones and configure on the I3 phone system.

Create new user accounts in Active Directory and add to proper workgroups; grant needed permissions.

Create new user accounts in Microsoft Exchange and configure mailbox.

Create new user accounts in Interaction Admin. and configure phone profile.

Troubleshoot issues with technology equipment.

Install new software on user systems as needed.

Contact vendors and order new computer systems, and new hardware, as needed.

Maintain IT equipment located in conference rooms and training areas, and assist as needed.

Assist users with printing, scanning and copying equipment.

Troubleshoot system access problems.

Maintain inventory of equipment and parts; document IT vendor activities.

Perform other assignments as required.


Our ideal candidate will have 

Minimum one year certification from college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience.


We would also like the candidate to have 

A+ Certification and Active Directory knowledge required; Network + certification desired.



This is a hybrid position.  You will be in the office Tues-Thurs with Monday and Friday being remote. Candidates must live in the Kansas City metro area or within a reasonable commute to our office in Mission, KS.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Posted: 2022-07-15 Expires: 2022-08-14

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Help Desk Technician

Caliber Financial Services
Mission, KS 66202

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