19 days old

Help Desk Clerk

Aecom
Arlington, VA 22201

United States of America - Virginia, Arlington

Job Summary

AECOM has an opportunity for a Help Desk Clerk to support our new program in Arlington, VA.

Essential Responsibilities:

  • Apply business analysis principles to Army ERP environment.

  • Ensure compliance with the Service Level Agreement (SLA)

  • Gather and evaluate business requirements and functions.

  • Collect and analyze metrics.

  • Provide oversight support for Tiered help desk tracking processes and service level management.

  • Responsible for recognizing, researching, isolating, resolving and documenting problems with information systems products and services.

  • Provides the preventative maintenance, troubleshooting, root cause analysis, and resolution for the most complex technical incidents in order to ensure satisfaction.

  • Log and track alerts and remediate from identification through resolution.

  • Practice daily Incident management utilizing ITIL methodology.

  • Communicate to Management and staff, of any outages or maintenances that may impact business or user productivity and accessibility.

Minimum Requirements

  • Must be a US Citizen.

  • Must be able to obtain and maintain a Secret security clearance.

  • Associate degree in a related IT field

  • 2-4 years of help desk management or analytical experience

  • Strong interpersonal, written and verbal communication skills

  • Detail and analytical oriented

  • Proficiency with ITIL methodology

  • Self-starter

  • Strong people skills; strong problem solving skills.

Preferred Qualifications

  • Active, fully adjudicated Secret security clearance.

  • ITIL Certification.

  • Security+ Certification.

What We Offer

When you join AECOM, you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions

inclusion, diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are, how we act and what we aspire to, which comes down to not only

delivering a better world , but working to make amazing happen in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each persons potential, and well help you reach yours.

Job Category Information Technology

Business Line Management Services

Business Group Management Services Group (MS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 226358BR

Clearance Required Yes

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Categories

Posted: 2019-10-02 Expires: 2019-11-01

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Help Desk Clerk

Aecom
Arlington, VA 22201

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