11 days old

Head of Global Prioritization and Demand- C15

Irving, TX 75062
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients and the publics trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

Citis Personal Banking and Wealth Management (PBWM) business is building a purpose-driven team to serve its globally diverse, digitally forward customers in top cities around the world. Were looking for exceptional candidates who think digitally and differently, resolve problems in unconventional ways and strive to provide a remarkable experience for our clients. We define success by our Citi Leadership Standards: We succeed together, we deliver with pride, and we take ownership.

**Overview of the Role**

The **Global Demand Management and Governance Director** will be a partner helping to drive operational excellence and to run technology as a business for Personal Banking and Wealth Management. He or she will be responsible for planning, analysis, and reporting of global book of work, while implementing best-in-class processes, metrics and practices. The leader in this role will drive demand management governance across all regions to achieve defined future state in a consistent manner, provide oversight of all regional needs, identifying opportunities to align to best practices, and demand management tools support the business, technology and finance needs and objectives, assuring standard, consistent and traceable data.


Streamline the Personal Banking and Wealth Management Technology book of work governance to ensure continued alignment to priorities while enabling insights driven decision making.

+ Drive and evolve governance of demand management governance across all regions to achieve defined future state in a consistent manner across regions

+ Provide oversight of all regional needs, partnering with regions and identifying opportunities to align best practices

+ Ensure global demand management tools support the business, technology and finance needs and objectives through leadership of the Demand Workstream for projects

+ Ensure data within systems of record are accurate, consistent and traceable for use in standard reporting across systems containing investment and project data including leading the global taxonomy transformation

+ Drive partnership with stakeholders across the business, technology, global functions and regions, ensuring alignment and visibility to global priorities through continuous engagement and centralization

+ Lead global coordination of the book of work annual planning as the single point of contact for our stakeholders, ensuring alignment to firms priorities

+ Define execution strategy and determine timelines in close partnership with PBWMT Finance to deliver book of work with annual plan and outlook/MYF updates

+ Ensure technology-driven investments are incorporated in the book of work to encompass technology innovation initiatives and to maintain compliance of current systems

+ Define, implement and oversee new process to manage outlook through new tools, driving PBWMT to standardization with other sectors, implementing across all regions

+ Manage change to the book of work aligning to outlook and MYF to adapt to evolving business priorities and needs, assuring efforts are driven in coordination across organizations

+ Provide robust data, holistic views and meaningful insights to enable data driven and timely decisions around existing and new investments for the PBWM business

+ Drive efficient operations across PBWMT through the operating rhythm, executive reporting and coordination activities

+ Provide central coordination as well as executive support and planning of all Demand Management, PTS, and financial functions

+ Ensure appropriate standards are defined across key processes to drive proactive planning and execution

+ Create a seamless high-value capability for streamlined reporting and analytics

+ Focus on driving adoption for report automation to eliminate redundancies and standardize reporting execution across PBWMT


The ideal candidate will develop a deep understanding of business priorities across the globe and formulate a global optimization delivery structure. Ensure that the organization is defining and implementing processes that are aligned with the strategy and goals.

+ 15+ years relevant work experience, including experience leading large, cross-functional teams across business and program management, financials and risk & control

+ Knowledge of technology investment planning, prioritization, demand management, and agile are a plus

+ Strong analytical and quantitative skills; Data driven and results-oriented

+ Excellent written and oral communication skills

+ Exceptional strategic analysis, problem solving, issue resolution and decision-making skills

+ Leadership skills: individual leadership, change leadership, mentorship, motivation, coaching and development, and the ability to galvanize the support of others where possible

+ Highly detail-oriented, deadline-driven, and able to embrace change without frustration

+ Self-directed, motivated and managed; ability to deal with imperfect information, decision and drive to successful conclusions

+ Ability to handle constant pressure and juggle multiple demands

+ Demonstrated ability to work across organizational boundaries and geographies

+ Demonstrated experience evaluating and driving safe, sound processes through review, evaluation, and management of effective controls

+ Strong risk management and ability to look beyond to the next set of challenges

+ Excellent organization skills; must be able to manage disparate tasks, project plans and ad-hoc teams without solid lines of authority

+ Strong analytical, strategic thinking and communication skills - must have ability to synthesize, develop and present clear and concise recommendations

+ Possess uncompromising ethics, unwavering integrity and understanding of risk & regulatory process, as well as outstanding communications and interpersonal skills

+ Familiarity with the major line of business activities within a large global financial institution. Broad financial expertise with knowledge of corporate affairs, financial and economic fundamentals, and business policies, products, processes, systems and roles


+ Pragmatic problem solver, applying judgment and experience to balance trade-offs between competing interests, adapting your approach to meet the needs of the organization

+ Capable of driving change across a large global organization through thoughtful planning, building productive relationships and ensuring accountability

+ Be creative and passionate, driven by a desire for innovation and creation of an amazing client experience smart risk taking outside the box thinking

+ Able to understand organizations goals, capabilities and gaps to gain alignment on a successful strategy.

+ Builds talent and develops teams including celebrating excellence, initiative and courage; actively looks to recruit highest level talent

+ Enables economic value and positive social impact for clients, companies, governments, and communities.

+ Works collaboratively and encourages others to achieve the best results for our clients

+ Thinks and acts both globally and regionally to identify scalable solutions and promote alignment of strategies while allowing for market differences

+ Champions a culture of high standards, pushes for progress, embraces change and challenges the status quo

+ Stays up to date with industry trends and brings industry knowledge to Citi while exemplifying a transformational mindset

+ Demonstrate an ability to identify and act upon unique insights and apply them to solve unmet needs and an expertise leveraging/synthesizing competitor, emerging technology, and other marketplace trends to draw out implications to support the team's overall mission and goals


**Job Family Group:**



**Job Family:**

Technology Management


**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2022-05-13 Expires: 2022-06-12

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Head of Global Prioritization and Demand- C15

Irving, TX 75062

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