1+ months

Hardware Support

Kelly Engineering Resources
Lake Jackson, TX 77566
  • Job Code
Kelly is anticipating some new roles to be opened in the near future. This is one of those roles:

Responsible for activities relating to the support of mobile user hardware globally.  The role will assist with implementation and support of specified hardware globally.  This will include managing the stockpiling, warehousing, shipping, and purchasing or leasing of both hardware, associated software, and hardware support.


Responsible for managing the care and troubleshooting of hardware including mobile kiosks, field cameras, RFID, bar coding hand held devices, and all others as specified by TES IT, but not necessarily server or workstation hardware.
Phone and in-person contact with clients to reveal diagnostic discoveries and make recommendations for protecting and defending client devices
Partner with other team members to ensure proper documentation of work processes, client requests, and troubleshooting results
Perform predictive and preventative maintenance (PPM) and health checks on hardware in a timely fashion
Understand and follow all identified TES IT work processes.
Complete project work to rollout new hardware. 
Track and redeploy assets.
As required, provide training and knowledge transfer to support team members.
Escalation to additional support resources, both internal and external, and follow-up as necessary.



Education/Certification Requirements:


Bachelor’s Degree (preferred, but not required)


Job Information:

Expected to provide the necessary services on a Monday-through-Friday basis
Infrequent travel to the other sites may be needed.
Will require frequent remote interactions with team members and external suppliers.
Technical Knowledge:

Helpful to have the following skills, but not required:

6+ months experience diagnosing, troubleshooting, or repairing technology products
Basic knowledge of computer operating systems such as Windows, Linux, Android, iOS
Basic computer hardware knowledge (CPU, motherboard, expansion cards, storage/memory technologies, etc.)
Basic system administration skills
Experience actively using and learning about electronics

Soft Skills

Aptitude for user support
Good at troubleshooting
Collaboration with the customers on their needs and expectations
Meeting timelines

Strong ability to prioritize and multi-task in a fast-paced environment
Why Kelly®?
Your engineering skills are in demand, but how do you find the right fit? Easy. With Kelly Engineering, our experts connect you with leading organizations where you can learn and grow, collaborate on innovative projects, and keep your skills sharp with top technology. Whether you prefer the variety and flexibility of short-term projects, or are looking for something more long-term, were here every step of the way to find your dream engineering job.

About Kelly®

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.]]


Posted: 2020-07-14 Expires: 2021-12-20

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Hardware Support

Kelly Engineering Resources
Lake Jackson, TX 77566

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