11 days old

Group Medicare Consumer Engagement Professional 2

Humana
Centennial, CO 80111
Description The Consumer Engagement Professional 2 oversees the enrollment, education, engagement, and activation duties for client groups regardless of segment, and for product where warranted. The Consumer Engagement Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. Responsibilities The Consumer Engagement Professional 2 contributes to business strategy by understanding benefit offerings to ensure enrollment success, identifying member education opportunities to drive maximum utilization of available resources, and directing clients on the use of available resources. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures. Additional roles and responsibilities of the CEP2 + Oversee proper and timely responses are being sent back to group or broker from operational partners, including specific member level escalations, as needed + Determine areas of member engagement across block of business + Plan, coordinate and implement member-facing events by working with multiple different areas + Arrange meeting locations, content, staffing, giveaways, and additional supplies for Bringing Humana to You events + Conduct seminar training meetings prior to Open Enrollment meetings + Develop and maintain relationship with customer at appropriate levels of their organization + Deepen broker, Union, and Association contacts and develop relationship + Act as liaison between Humana, customer and internal partners + Attend client and broker/consultant conference calls or in person meetings + Assist with the tracking of Performance Guarantee deliverables and collaborate with the Account Executive on delivering Performance Guarantees to clients, as needed. + Be a resource for additional ad-hoc reporting requests from client, broker or Account Executive + Attend and participate in retiree association or union meetings + Research and formulate the Group Medicare Proactive Care Strategy communication pieces and related information are shared with clients, while also developing an outgoing message notice to each client to make the information relevant to their ongoing communication strategy + Conduct Bringing Humana to You events and track meeting feedback + Work directly with Communications Consultant on PowerPoint materials and member facing materials for engagement events and Open Enrollment Activities + Monitor and suggest feedback for custom client websites Required Qualifications + High School Diploma + Must be able to adapt under public pressure + Strong presentation, speaking and meeting facilitation skills + Must be able to multi-task and manage a variety of different group dynamics + Strong written and oral communication skills + Maintain a high level of professionalism + Communication/customer service & collaborating skills also crucial since serving/interacting with numerous internal HUM client areas + Solid leadership and personal accountability for work and productivity + Health and Life license or in process of pursuing (completion within 30 days of hire) + This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits. + Comprehensive knowledge of Microsoft Word, Excel and PowerPoint + Able to meet deadlines, work with minimum supervision + Must be passionate about contributing to an organization focused on continuously improving consumer experiences + Willing and able to travel, which can be extensive during certain times of the year (September November) Preferred Qualifications + Bachelor's degree in Business or related field or comparable experience and background + Previous project management experience + Previous experience in account management and/or sales + Previous experience in Group Medicare or Individual Medicare product lines/business area + Bilingual English/Spanish Additional Info + Territory CO, NM, AZ, MN and OK Scheduled Weekly Hours 40 About Us Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms when and where they need it. Our employees are at the heart of making this happen and thats why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first. Equal Opportunity Employer It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact mailbox_tas_recruit@humana.com for assistance. Humana Safety and Security Humana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact mailbox_tas_recruit@humana.com to validate the request. <>

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Posted: 2019-12-04 Expires: 2020-01-03

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Group Medicare Consumer Engagement Professional 2

Humana
Centennial, CO 80111

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