3 days old

Global Ops & Fraud Transformation Program Management Lead (VP)

Irving, TX 75062
The Global Consumer Bank Operations & Fraud Transformation organization is responsible for establishing the strategic vision, governance and metrics associated with our global transformation agenda to increase focus and execution discipline across all aspects of Citis Consumer Banking Operations & Fraud organization. The Transformation Program Lead will project manage specific workstreams related to Citis consent order to ensure that all regional execution teams have clear understanding of deliverables, projects are completed on time and communication is timely and clear.


+ Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs

+ Applies in-depth understanding of how areas collectively integrate across Operations and Fraud Functions as well as coordinate and contribute to the objectives of Operations

+ Assess creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log

+ Oversees program plans to ensure they are meeting business needs as described in the program initiation documents

+ Ensures all stakeholders are identified and included in scope definition activities and understand the program schedule and key milestones

+ Works with Program Sponsor to ensure Operations and Fraud action plan is in line with business objectives

+ Ensures all areas of the program are appropriately staffed

+ Monitors program commitment from those assigning resources

+ Escalates program risks to the Program Director, or Program Sponsor, when appropriate

+ Creates the program risk management plan

+ Makes recommendations for training and development needs for assigned personnel

+ Ensures essential procedures are followed and contributes to defining standards


+ 6-10 years of experience

+ Strong interpersonal and communication skills; proven ability to engage and influence business and technology stakeholders across levels within an organization

+ Strong project management skills

+ Experience building complex project plans in Microsoft Project

+ Demonstrated ability to build internal relationships with broader stakeholders across a franchise in order to drive to common goals and outcomes.

+ Strong understanding of consumer financial services

+ Proven leadership skills and ability to work in a matrixed environment

+ Ability to speak conversational Spanish is a plus


+ Bachelors/University degree or equivalent experience, potentially Masters degree

MS Project JIRA (intermed. exp.) a plus

Hybrid work structure; this position may work from other Citi Operational Sites.


**Job Family Group:**

Project and Program Management


**Job Family:**

Program Management


**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2022-05-13 Expires: 2022-06-12

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Global Ops & Fraud Transformation Program Management Lead (VP)

Irving, TX 75062

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