15 days old

Global Identity & Access Management (GIAM) Team Lead (AVP)

San Antonio, TX 78284
**About Citi:**

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. Well enable growth and progress together.

The Service Delivery Operations Team Lead is an intermediate management level position responsible for providing full leadership and direction to a team of employees in the execution of access requests within a variety of banking applications and infrastructure systems. The overall objective of the role is to ensure execution of user roles and access privileges are within compliance of set Citi information security policies and standards.


+ Have an excellent understanding of end-to-end GIAM products, processes, resources and tools in their respective platform with an ability to review processes and responsible for compliance to Citi policies

+ Manage Global Identity and Access Management (GIAM) operation including weekends and public holidays, as well as on-call emergency support and ensure set operational targets are delivered by the team

+ Represent GIAM Service Delivery in audit calls and walkthroughs with regulators; provide related audit deliverables in timely manner and ability to analyze and make the right judgment over accuracy, completeness, soundness of information being provided

+ Manage and oversee the tasks and professional development of all direct reports, effectively utilize the talent management process, provide 1-1 coaching and ensure sustainable succession planning

+ Leadprocess reviews, self-identification of issue, come up with corrective action plan to prevent recurrence, hold self and the team accountable to closing gaps within agreed timelines, and providing update to relevant parties

+ Maintain excellent availability to customers, team, and senior management; handle customer and team interactions in a manner that lives up to Citi's leadership principles

+ Understand Continuity of Business and supports its application to GIAM processes by ensuring resources like process control document are consistently updated, peer-reviewed, ISA accesses of the team are maintained within all applications in scope of support whether BAU or COB

+ Drive and execute organization's strategyby guiding team in completion of other tasks/activities/projects in connection with the organizations' goals not detailed in the current job description such as automation, migration, operational excellence, etc.

+ Promote continuous improvement by encouraging team toidentify potential opportunities, facilitate collaboration to enhance information security controls and/or process efficiency for supported systems

+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


+ Must be willing to develop in-depth understanding application or system user provisioning process

+ Interprets Information Security and IAM concepts and policies and ability to apply into operations

+ Demonstrate an understanding of the risk associated with cyber security and the controls set in place to manage risk in identity and access management

+ Consistently demonstrate clear and concise written and verbal communication in the English language as well as sensitive to audience diversity

+ Proven ability to influence and manage relationship

+ Strong analytical skills and proven ability to use (Citi)lean methodology to identify process improvements; utilize most complex tools in Microsoft applications to analyze, interpret and present data

+ Bachelors Degree/University degree of any course


+ Minimum of 5-8 years of experience in an Information Security role or related field with service delivery and customer relationship management


Relevant experience in the following platforms may be preferred in some case(s):

+ Databases: Oracle, MS SQL, Sybase, Teradata, MongoDB

+ Enterprise Systems: IBM RACF, CA TopSecret, AS/400, Stratus, Tandem, Unisys, VMS systems

+ Wintel: Active Directory, Wintel NAS servers

+ Unix: Unix OS, LDAP

+ Applications: Banking applications, ServiceNow, CyberArk

+ Certificate Management: DigiCert, Entrust, Verisign, TD Manager

**Organizational Background**

GIAM Operations is a part of Citi's Global Identity & Access Management group, consisting of 700 employees, located across four service centers (CSCs) in Asia, Europe and North America including 11 in-country operations. The operations is organized to have dedicated teams supporting applications utilized by different business sectors as well as platforms like CyberArk, Database, Mainframe, Active Directory, etc. Under the umbrella of Chief Information Security Office (CISO). GIAM shares the mission to protect Citi from access management vulnerabilities and threats to key business systems.

At Citi, we groom the leaders of today and tomorrow. Take the opportunity to embark on a challenging, fulfilling and rewarding career in cybersecurity at a global financial institution.


**Job Family Group:**



**Job Family:**

Information Security


**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2022-05-13 Expires: 2022-06-12

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Global Identity & Access Management (GIAM) Team Lead (AVP)

San Antonio, TX 78284

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast