10 days old

Global Functions Technology - Applications Support Analyst - C11 - 21 Positions

Rodolfo Sánchez Taboada (Maneadero), BC 22790
Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity

Established for more than 200 years, Citi is deeply embedded in the financial services sector and is represented in nearly every asset-class. Citi's Institutional Clients Group, Global Consumer Banking, International Personal Bank, Citi Global Wealth Management and Citi Private Bank are all leaders in their respective fields, contributing significantly to Citi's performance

We are an equal opportunity employer

**Job Description:**

**Team/Function Overview:**

Citi Technology are seeking a highly motivated IT professionals to join our Applications Support team in Costa Rica. The Applications Support group is responsible for the production environment for a wide range of applications used by Finance, Risk, Compliance and Human Resources functions within the company. The team provides technical support to internal end-users and monitors the health of systems processing across Citis proprietary applications and tools.

Given Citis global presence, the successful candidate will support global and/or regional applications to ensure seamless 24 x 7 support working closely with counterparts globally in a follow-the-sun model, along with application development teams, technology infrastructure teams, project teams and the internal Finance, Compliance and/or HR business lines.

**Key Responsibilities**

+ We are searching for a highly motivated and enthusiastic person who will provide front line support Citis proprietary technologies. The role will entail hands-on investigation and issue resolution, incident management and being passionate about taking part in initiatives to improve the production platform

+ Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover, and resiliency

+ Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.

+ Monitor system processing, infrastructure alerts, batch failures, and recover processes when required in partnership with other technical support teams.

+ Communicate effectively with operations, technology, and business partners on a regional or global basis.

+ Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.

+ Interact with software vendors to provide best solutions to business problems.

+ Participates in disaster recovery testing

+ Participate in application releases, testing and deployment into production if required.

+ Perform post release checkouts after application releases and infrastructure updates.

+ Develop and maintain technical support documentation.

+ Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


+ 2-4 years of experience in System Analysis, applications support roles.

+ Knowledge or working experience with Unix or Linux environment. Knowledge of ETL jobs.

+ Knowledge or working experience on relational databases - Oracle, Microsoft SQL. Should have good knowledge in database level analysis to trace issues to closure. Extensive experience in writing complex and efficient SQL DML statements is a plus.

+ Experience in Incident, Problem Management: Incident tracking & reporting. Managing ticketed query system. ServiceNow knowledge is a plus (ITIL)

+ Strong design & execution bend of mind to help resolve complex technical issues.

+ Intermediate or Advanced English

+ Bachelor's Degree in Comp science, IT, or other engineering disciplines.

Exceptional candidates who do not meet these criteria may be considered for other job levels or positions provided they have the necessary skills, knowledge or work experience


**Job Family Group:**



**Job Family:**

Applications Support


**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2022-05-13 Expires: 2022-06-12

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Global Functions Technology - Applications Support Analyst - C11 - 21 Positions

Rodolfo Sánchez Taboada (Maneadero), BC 22790

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