5 days old

German-speaking Product Support Associate (f/m/d)

Danaher
Warsaw, IN 46580

In this position you will provide first-line product support via phone or email to our German-speaking customers.

ESSENTIAL JOB RESPONSIBILITIES:

  • Engage customers to understand the nature of their request and triage critical issues
  • Promptly identify the issue through data collection, troubleshooting and remote
    connection to customer systems
  • Provide basic product information and resolve routine product complaints and inquiries
  • Document complaints and resulting investigations in the complaint management system
  • Prepare more complex cases for escalation
  • Adhere to Quality Management System procedures
  • Maintain product knowledge and support continuous improvement efforts
  • Contribute to quality compliance through accurate and concise case documentation
  • Complete all assigned and required training satisfactorily and on time
  • Performs additional tasks as assigned by the Technical Support Manager or Supervisor

    TRAINING RESPONSIBILITIES: (REQUIRED)

    • Complete all assigned and required training satisfactorily and on time

      MINIMUM REQUIREMENTS:

      Education or Experience (in years): 

      • High School degree (or equivalent experience) with 2-4 years of related work experience OR
      • AA or Technical Trade Degree with 1-2 years of work experience.

        Knowledge and skills: 

        • Fluent German and English (written and oral) is required. Any additional languages would be an advantage €“ Polish, French, Italian, Russian, Spanish, Portuguese etc.)
        • Customer oriented €“ understands customer expectations and can empathize with customer & patient needs
        • Knowledge and use of commercial computer application packages (MS Office)
        • Experience working with SalesForce.com (or similar CRM System) a plus
        • Able to follow complex procedures and processes
        • Excellent written and verbal communication skills
        • Curious & self-motivated with ability to learn a complex technology platform quickly
        • Proactively analyzes situations and propose appropriate actions
        • Works independently in a structured manner with the ability to prioritize critical tasks
        • Builds collaborative work relationships with different teams, including Field Service, Sales, Marketing and Quality
        • Thrives in a dynamic and fast-paced environment

          Other: 

          • Available to work different shifts, evenings, weekends, and holidays as necessary
          • May include extended computer and telephone work involving repetitive arm/wrist motions

            For further information please contact Evgenia Wittal, Talent Acquisition Partner on +49 172 2320614.

            Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The €œEEO is the Law€ poster is available here.","industry":"Biotechnology

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Posted: 2020-05-21 Expires: 2020-06-20

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German-speaking Product Support Associate (f/m/d)

Danaher
Warsaw, IN 46580

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