15 days old

Geek Squad Apple Consultation Professional

Best Buy
New York, NY 10176
**761190BR**

**Job Title:**


Geek Squad Apple Consultation Professional


**Job Category:**


Store Associates


**Store NUmber or Department:**


001028-Midtown Manhatten-Store


**Job Description:**


A Geek Squad Apple Pro Consultation Agent is a brand ambassador for both the Geek Squad and Best Buy brands. As the solutions expert, the Consultation Agent manages the Geek Squad check-in and check-out experience for customers and helps them find the complete solution that works for them. They coach the sales team, building trust and explaining services and technology to help meet all customer needs. Their knowledge of services, technology and business group strategies in partnership with the sales team ensures no customer is ever left unserved or underserved.


Job Responsibilities include:


+ Apple Pro Consultation Agent manages the Client's services experience from check in thru check out.

+ They are responsible for "aligning" with the Client on their specific need, and then ensuring we deliver the service/solution that was jointly agreed upon.

+ Attend targeted trainings and complete necessary certifications on Apple products and services. Achieve Geek Squad sales goals and meet or exceed Client expectations.

+ Monitor the reservation queue throughout the day to make sure all Clients are being helped

+ Perform store services (pair a Bluetooth headset with a cell phone, set up parental controls, etc.)

+ Manage inbound and outbound phone calls, partner with 3rd Party Vendors and internal Core Services Depots

+ Manage the shipping and receiving process for the Precinct

+ Review daily, weekly, monthly inventory and que management reporting address issues with DCI and Geek Squad Manager

+ Ensure functionality of consultation stations and Client area is stocked with necessary collateral


**Basic Qualifications:**


+ Experience actively using and learning about customer electronics

+ Ability to work successfully as part of a team

+ Strong ability to prioritize and multi-task in a fast-paced environment

+ Ability to work a flexible schedule inclusive of holidays, nights and weekends


**Preferred Qualifications:**


+ High School diploma or equivalent

+ 1 year of retail or customer service experience

+ 1 year of experience diagnosing or repairing electronics


**Req #:**


761190BR


**Address Line 1:**


529 5TH AVE


**City:**


New York


**State:**


NY


**Zip:**


10017


**Job Level:**


Entry Level


**Employment Category:**


Full Time


**Brand:**


Geek Squad


**About Us:**


**About Geek Squad**

It all began with a few oddly dressed heroes fixing computers. Today, were an army of Agents more than 18,000 strong, on a singular mission to rid the world of rogue technology. Were still oddly dressed, but were now oddly dressed and saving the day across the globe. If youre techno-exceptional, good with people and great at having fun while doing top-quality work, we invite you to join our illustrious ranks.


**Best Buy Company and its Family of Brands**

Best Buy is the worlds largest multi-channel consumer electronics retailer with stores in the United States, Canada, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun whether online, via mobile device or in our stores.


**Additional Job Information:**


**Join our team!**


While you're busy delivering on our belief of making technology work for our customers, we're working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.


**Ready? Let's do this!**


If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.


Not ready to apply? Connect with us on LinkedIn , Facebook at https://www.facebook.com/bestbuy/ , or Twitter at https://twitter.com/bestbuy_careers .


**Search Categories:**


Geek Squad, Retail Jobs

Categories

Posted: 2020-02-10 Expires: 2020-03-11

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Geek Squad Apple Consultation Professional

Best Buy
New York, NY 10176

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