1+ months

GBAYES Phone Banking, Client Services Citiphone Officer

The Service and Sales Specialist is an entry level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team. The overall objective of this role is to provide resolution to client inquiries while identifying cross sell opportunities.


Handle customer phone inquiries on banking or credit card product features and benefits, marketing programs, fee and charges, account information and relevant operational processes, etc.

Collect and escalate critical customer feedback to supervisor for product/service/program improvement.

Maintain good relationship with customers through delivery of superior customer services.

Comply with established policies and procedures to ensure the safety and security of banks and customers asset.

Maintain the service quality and productivity at defined business requirement.

Assist to handle the banks various projects for digitization, call volume management and Greater Bay Area collaboration.


College graduate, preferable with at least 1 year relevant working experience in banking or finance industry

Fluent in spoken English/Cantonese/Mandarin

Good interpersonal and communication skills. Previous experience in customer service sector is a plus

Good problem and complaint handling skills

Good team-player, hardworking and self-motivated

Willing to work overtime/shift duty including overnight shift and holidays





**Job Family Group:**

Customer Service


**Job Family:**

Service & Sales


**Time Type:**


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2021-02-26 Expires: 2021-05-16

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GBAYES Phone Banking, Client Services Citiphone Officer


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