6 days old

Futures Desktop and Voice Senior Engineer

Citigroup
Hedgesville, WV 25427
**Job description** **:**


**The successful candidate will be a part of in-country core infrastructure support team covering activities such as change management, production support, project deployment, advisory services and housekeeping matters like 3rd party contracts, GRC/MCA. This role will provide traders with highly competent and professional desktop, voice and end user support.**


+ Be responsible in attending to time sensitive infra, supporting market trading, front and back-office futures services

+ The role will work closely with regional and global teams in production support as well as change management and project rollout

+ The role will be responsible in engaging and managing 3rd party service providers while ensuring support for the local infrastructure.

+ The role will work closely with country partners such as application/voice teams for connectivity and in-country end user requirements.

+ Stay up to date with Citis strategic direction for voice and desktop environments and communicate with partners and business management on possible future impact and planning required.


**Responsibilities** **:**


+ Provide technical oversight across systems and applications, including escalations and resolutions

+ Effectively drive end to end root cause analysis and remediation on production issues

+ Thoroughly understand business objectives, priorities and communicate with management on outstanding issues.

+ Take ownership of problems and work with global support groups collaboratively across the organization to manage and resolve technical problems from start through to resolution (may include afterhours conference calls).

+ Perform vendor oversight and build close partnership to ensure delivery of services to agreed SLA

+ Verify adherence to control/risk standards and processes

+ Demonstrate a comprehensive knowledge of how areas of technology infrastructure contribute to achieving business goals

+ Shared responsibility for delivery of end results and contributes to planning, budget management and formulation of procedures which directly impacts technology infrastructure area

+ Influence others thru communications and diplomacy skills; may negotiate with external parties

+ Has the ability to operate with a limited level of direct supervision

+ Can exercise independence of judgement and autonomy

+ Acts as SME to senior stakeholders and/or other team members

+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firms reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgement regarding personal behavior, conduct and business practices, and escalating, managing, reporting control issues with transparency.


**Qualifications** **:**


+ 5~8 years of experience in a technology infrastructure support role

+ Excellent technical knowledge of desktop hardware, networking, Virtual computing, IPC/Cisco voice technology and Microsoft Windows operating systems in a large multi-national enterprise setup

+ Excellent technical knowledge of Market data support including Reuters, Bloomberg, and brokerage platforms.

+ Effective written and verbal communication skills

+ Effective analytic/diagnostic skills. Can do attitude, decisiveness and logical thinker.

+ Ability to communicate technical concepts to non-technical audience

+ Experience in a financial service or large complex and/or global environment preferred

+ Ability to partner with virtual and in-person teams, define goals and work under pressure or to a deadline

+ Experience working in a futures firm with relevant qualification, e.g. Futures Practicing Qualification Certificate


**Education** **:**


+ Bachelors/University degree or equivalent experience


+ Night trading support rotation is required after the business go-live


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**Job Family Group:**


Technology

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**Job Family:**


Infrastructure

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**Time Type:**


Full time

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Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .


View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .


View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .


View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Categories

Posted: 2022-05-13 Expires: 2022-06-12

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Futures Desktop and Voice Senior Engineer

Citigroup
Hedgesville, WV 25427

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