4 days old

Front Desk Receptionist

Athens Administrators
Concord, CA 94520


Position Title:             Corporate Services Receptionist

Department:              Shared Services

Reports To:                 Corporate Services Supervisor

FLSA Status:                Non-Exempt

Job Grade:                   4



Since our founding in 1976, Athens Administrators has been a recognized leader in third-party claims administration services. However, more important than what we do is how we do it. Athens employees provide service that translates into real and lasting benefitsevery single day! With offices throughout the United States, Athens Administrators offers Workers Compensation, Property & Casualty, Managed Care and Program Business solutions. Athens is proud to be a third-generation family-owned company and is dedicated to its core values of honesty and integrity, a commitment to service and results, and a caring family culture.  We are so proud that our employees have consistently voted Athens as a Best Place to Work!



Athens Administrators has an immediate need for a full-time Corporate Services Receptionist to support our Concord office located on Stanwell Drive. Athens offices are open for business Monday-Friday from 7:30 a.m. to 5:30 p.m. local time.   The schedule for this position is 8:30am - 4:30pm Monday-Friday (37.5 hours a week). The Corporate Services Assistant will provide Receptionist duties in the office lobby and process company-wide mail for scanning or delivery.



Our new hire should have the skills, ability, and judgment to perform the following essential job duties and responsibilities with or without reasonable accommodation.  Additional duties may be assigned:



  • Answer incoming phone calls, determine purpose, and forward calls to appropriate personnel or department

  • Welcome on-site visitors, determine nature of business, and announce visitors to appropriate personnel

  • Retrieve messages from general voicemail box daily and return calls to callers requesting basic information

  • Update general voicemail box greetings

  • Manage reception email inbox

  • Prepare and update phone and fax list on U drive and Intranet

  • Work closely with facilities team to direct service technicians, manage office repairs and update team as needed

  • Research and forward unknown faxes to appropriate personnel

  • Keep confidentiality and discretion regarding separations, new hires, and leaves of absence when information is provided by Human Resources before companywide announcements

  • Manage security of the main entrance and alert Corporate Services Supervisor of unauthorized visitors

  • Responsible for keeping detailed log of loaned employee and vendor key fobs

Mail Center

  • Screen incoming mail

  • Open and sort mail to ensure appropriate delivery, i.e. personal & confidential mail, checks, etc.

  • Prepare and scan mail

  • Print and stuff large volume of letters on a daily basis for mailing

  • Delegate mail to appropriate folders when routing

  • Distribute and collect mail to and from appropriate parties

  • Work closely with UPS, Fed Ex and 3rd party delivery personnel 

  • Process and verify daily check runs

  • Make photocopies of all claim files as needed

  • Retrieve and store closed and open files from off-site storage

  • Maintain inventory of files that are located in storage

Back Scanning

  • Prepare claim files for scanning

  • Scan claim files as assigned by management

  • Quality check and index scanned claim files

  • Assemble and disassemble files for scanning


The requirements listed below are representative of the knowledge, skill, and/or ability required.  While it does not encompass all job requirements, it is meant to give you a solid understanding of expectations.


  • High School Diploma or equivalent (GED) required for all positions

    • AA/AS or BA/BS preferred but not required

  • 2 years of administrative assistant, receptionist, or mail room/scanning experience preferred

  • One-year of customer service experience required

  • One-year extensive data entry experience preferred

  • Well-developed verbal and written communication skills with strong attention to detail

  • Excellent organizational skills and ability to multi-task

  • Ability to type quickly, accurately and for prolonged periods

  • Proficient in Microsoft Office Suite

    • Ability to learn additional computer programs

  • Reasoning ability, including problem-solving and analytical skills, i.e., proven ability to research and analyze facts, identify issues and make appropriate recommendations and solutions for resolution

  • Ability to be trustworthy, dependable, and team-oriented for fellow employees and the organization

  • Must demonstrate accuracy and thoroughness in work product

  • Ability to sit, walk and stand for prolonged periods of time

  • Must be able to perform tasks requiring repetitive motion and possess the manual dexterity to perform the requirements of the job.

  • Ability to lift up to 20 pounds

  • Ability to work with urgency and meet deadlines

  • Seeks to include innovative strategies and methods in order to provide a high level of commitment to service and results

  • Ability to trouble shoot delays and issues that may occur with printing and mailing

  • Valid Drivers license and availability for local travel


We look forward to learning about YOU!   To be considered, please submit your resume and application directly through our website at http://www.athensadmin.com/careers/job-openings/  Feel free to include a cover letter if youd like to share any other details.   All applications received are reviewed by our in-house Corporate Recruiter.


This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or represent specific duties of any one incumbent. The knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.


Athens Administrators is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.



We look forward to reviewing your information.  Applying for jobs isnt necessarily fun, but we promise we are.   Dont forget to check out our website at www.athensadmin.com as well as our LinkedIn, Glassdoor, and Facebook pages!



Posted: 2022-12-03 Expires: 2023-01-02

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Front Desk Receptionist

Athens Administrators
Concord, CA 94520

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