17 days old

Fraud Risk Analyst

Best Buy
Richfield, MN 55423
**728945BR**

**Job Title:**


Fraud Risk Analyst


**Job Category:**


BestBuy.com


**Location Number:**


900060-160-Fraud Risk


**Job Description:**


**Role Summary:**


The Fraud Risk Analyst is responsible for performing detailed trend and business analysis to mitigate fraud loss exposure, increase customer satisfaction and optimize operating income. They will partner with Fraud Risk Technical Analysts and Operations in an effort to provide insight and analysis regarding new fraud trends and rule changes. The Fraud Risk Analyst will produce daily, weekly and monthly reporting to show Fraud Risk performance. This person will be a subject matter expert who will provide guidance and expertise across the enterprise to integrate solutions and risk strategies for new business initiatives


**Key Responsibilities:**


1. Reporting and Analysis


+ Identify fraud trends and develop ad-hoc reports within the EDW or ADW to determine impact of trends with the purpose of reducing future losses

+ Develop new fraud rules to hold the fraud but also maintain manageable held rates within the compounds of current service level agreements

+ Report new trends, changes to trends or ongoing analysis of current trends to Fraud Risk team as well as BestBuy.com leadership

+ Utilize data mining skills to propose, develop or enhance processes, reports and databases including cost benefit analysis

+ Run, analyze and provide direction regarding daily operational reporting designed to update business teams on fraud trending, SLA trending, chargebacks, etc

+ Create complex queries for creating reports for leadership, operational teams, and investigations teams. These reports can include information on: System performance, financial analysis, chargebacks, fraud trending, rule analysis, and department metrics

+ Provide team and leadership Year-end and enterprise wide financial bad debt reporting

+ Analyze chargeback data as well as reporting monthly, quarterly and fiscal year results to the team and business

+ Construct case documents related to requests received from law enforcement regarding fraud cases being investigated by their department

+ Gather evidence to support criminal prosecution and civil restitution through identified criminal activity

+ Act as the Custodian of Records on cases requested by law enforcement. Testify on behalf of Best Buy as a systems expert as it pertains to fraud directed towards BestBuy.com or one of its affiliate programs


2. Training and Development


+ Participate in process improvement and team building, as well as fostering knowledge amongst peers regarding fraud prevention techniques

+ Work as a cross-functional trainer in systems support, technical documentation, and reporting tools to the business team. Facilitate the knowledge of fraud techniques and platforms to other business units within the company

+ Develop systems and processes to increase profitability by reducing bad debt and false positives while continuing to increase revenue

+ Use customer initiated requests for assistance on issues ranging from fraudulent activity against their credit card, assistance with payment malfunctions, modifications to legitimate orders and other customer facing issues to improve business processes


3. Enterprise Wide Card Not Present Strategy


+ Ensure that best practices are applied by effectively communicating the "card not present" fraud strategy across the enterprise

+ Partner with the Fraud Risk Technical Analyst in planning sessions to ensure proper deployment for new implementations

+ Be the liaison between the Fraud Risk Strategy team, DotCom, Enterprise Customer Care, Retail, etc. by driving strategy and implementation as well as creating SOPs

+ Log ServiceNow tickets on identified payment and system malfunctions that are impacting customers

+ 5Resolve PayPal, Gift Card, My Best Buy and Credit Card failures that would impact customers


**Experience:**


+ 2+ years demonstrated knowledge in card not present fraud strategies

+ 2+ years knowledge of technical systems, web technology and/or database knowledge. (examples: Structured Query Language (SQL), Application Programming Interfaces (APIs), Extensible Markup Language (XML), File Transfer Protocol (FTP), Interceptas Fraud Platform, Yantra OMS, ThreatMetrix.)


**Req #:**


728945BR


**Address Line 1:**


7601 Penn Avenue South


**City:**


Richfield


**State:**


MN


**Zip:**


55423


**Job Level:**


Individual Contributor


**Employment Category:**


Full Time


**Brand:**


Best Buy


**Search Categories:**


eCommerce

Categories

Posted: 2019-10-02 Expires: 2019-11-01

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Fraud Risk Analyst

Best Buy
Richfield, MN 55423

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