1+ months

Fraud, Collections, Strategy & Support

American Express
Manila, NCR 1000
Discover opportunities with Global Servicing Network.

Begin an amazing career in Global Servicing Network (GSN) by managing the Credit, Collections, Fraud or Strategy & Support service operations of American Express. Let your qualities become the hallmarks of our service.

Global Servicing Network protects American Express merchants and customers from fraud by handling all aspects of the fraud lifecycle, including prevention, detection and recoveries. Our GSN team also aims to strike the right balance between helping customers in need through a range of workout programs, and taking actions to prevent spending that will not be paid back to American Express. On top of all this, we ensure a controlled and compliant environment across GSN by monitoring phone calls and transactions to make sure all procedures and regulations are adhered to. In short, our primary focus is to protect and recover American Express' receivable assets, while delivering on our customer commitment.
*Job Responsibilities:*

* Ensure maximum recovery on accounts in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling.

* Grow and nurture customer relationships on every interaction that results in measurable customer value.

* Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.

* Ensure day-to-day operations are conducted in compliance with regulatory and legal requirements and company policies.

* Document necessary account information and offer custom solutions that benefit the customer.

* Balance customer interests with the interests of American Express.
Whats in it for you?

Enjoy the following benefits when you join us:

* Attractive base pay

* Highly competitive performance-based pay

* Health, dental, vision and life insurance

* Generous maternity/paternity paid leave

* Private mothers room

* Onsite gym

* Fitness studio

* Fun karaoke room

* Onsite clinic
*Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.*


Skills needed:

* 2 years in a contact center environment ideally with some exposure to Collections

* A bachelors degree

* Strong mathematical skills and strategic thinking

* Ability to navigate highly matrixed environments

* Ability to create consensus among diverse stakeholders

* Ability to develop and implement solutions to eliminate non-value added processes and task

* Passion for forward thinking

* Exceptional listening and relationship-building skills

* Strong verbal communication skills

If you are passionate about serving customers, driving improvements, solutions and results, and interested in working for a world-class global brand, then Global Servicing Network at American Express may be an ideal fit for you.
*Apply Now!*

There are two ways to apply. They both go through the same process and include an online assessment. Its up to you which one you choose. You can either apply online now or walk-in to apply at the following address during office hours:
American Express Recruitment Centre
Level 28,
3030 Rizal Drive West
Bonifacio One Technology Tower
Bonifacio Global City, Taguig
Office hours: Monday Friday 9am 5pm

**Job** *Operations*

**Title:** *Fraud, Collections, Strategy & Support*

**Location:** *Philippines-Philippines-Bonifacio Global City*

**Requisition ID:** *15011489*


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Fraud, Collections, Strategy & Support

American Express
Manila, NCR 1000

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