1+ months

FP&A Sr. Group Manager - Customer Service/Client Experience

Jacksonville, FL 32232
Reporting to the Head of Finance for NAM Consumer Operations, the Customer Service and Client Experience Financial and Analysis Senior Group Manager is a senior management level position responsible for providing management with an analysis and insight of our Customer Service function within the broader NAM Consumer Operations Finance team. The role will manage team of 8-10 direct reports plus 5 or so offshore resources to provide forecasting and planning support for Customer Service across all lines of business, as well as work extensively with teams in Client Experience and Digital to better connect investments and capabilities to help drive improved service experience and cost.


+ Play active leadership role in helping influence and define our servicing strategy across the NAM Consumer organization.

+ Manage forward looking processes including forecasts, strategic/operating plans, monthly outlooks, and review results against plans monthly

+ Lead a team in conducting month-end close processes including the consolidation of flash estimates, monitoring general ledger bookings, and creating detailed variance analysis and commentary for senior management

+ Generate analytics for quarter end flash results, related highlights, board of directors reports, and executive management reports as well as contribute to quarterly competitor reviews, quarterly annotated supplement, and quarterly investment reports

+ Prepare/present to senior management and stakeholders on using metrics to evaluate and drive business decisions

+ Coordinate and help drive the identification and execution of productivity initiatives to deliver on financial targets and drive operational efficiency and simplification.

+ Implement financial initiatives and manage work of the department ensuring appropriate staffing and organizational structures are in place

+ Collaborate with the revenue areas to improve efficiency, effectiveness, productivity, and/or control. Improve linkages and connectivity between product and functional investments and how they impact Operational costs and processes

+ Interface and provide financial support as needed for the Branded Cards business, working with Finance and Product teams to connect operations performance and priorities to business.

+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


+ 15+ years of relevant experience

+ 8-10+ years of managerial experience

+ Experience in financial services

+ Demonstrated financial modeling skills with the ability to drive top down strategic and operational plan

+ Consistently demonstrates clear and concise written and verbal communication

+ Ability to build and maintain relationships and interact at all levels of an organization

+ Demonstrated leadership skills

+ Demonstrated problem-solving and decision-making skills


+ Bachelors degree/University degree or equivalent experience

+ Masters degree preferred


**Job Family Group:**



**Job Family:**

Financial Planning & Analysis


**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2021-02-15 Expires: 2021-05-16

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FP&A Sr. Group Manager - Customer Service/Client Experience

Jacksonville, FL 32232

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