12 days old

First Line Client Specialist (AVP - Trade Support Specialist) - JPN - Markets

**Position Objective/Purpose/Background**

First Line Client Specialist is a new role that will sit within the business within Financial Institutions Sales and Solutions, with dual accountability to the designated sales product or regional head. This is a critical role that will equally improve both the First Line of Defence (FLOD) and the Client Experience through:

Improving the ease of doing business for clients by having a focussed, knowledgeable team able to provide cross product solutions to recurring issues

Remove the administrative burden from sales enabling the sales-force to focus on true value add and client engagement

Drive improvements to internal efficiency (e.g. CO Legal document, Credit facilities) through a centralised client service and support team able to both diagnose issues and identifying potential solutions

The reduction of manual intervention e.g. improved STP, through the remediation of data and hierarchies (coverage & risk)

**Key Responsibilities**

Proactively mitigating client impact whilst enhancing the client experience

Ensuring client set-up is accurate and right first time:

eComm, Risk or Operational Platforms

Client On-boarding and maintenance:

Ensure new clients or client accounts are requested, prioritised and set-up in a timely fashion

Ensure periodical client status review is performed

Prompt escalation and resolution of client issues

Ensuring internal counterparts react on topics which would impact on client experience (e.g. credit facilities, legal documentation)

Proactively support sales to manage the First Line of Defence

Ensuring post-trade processes are managed efficiently and effectively such as:

Prompt resolution of booking issues causing operational issues

Prompt resolution of settlement issues and margin disputes etc.,

Monitoring of the desks first line controls such as:

Minimizing credit line breaches

Ensure credit facilities are sufficient and maintained to support trading

Act as a point of escalation and own resolution of operational issues between sales and support functions

Diagnose the root causes as issues arise and identify both tactical and strategic solutions owning the delivery


1-2 years of experience in Capital Markets or in Operations, Risk, Client On-boarding, Middle Office or,

Understanding of Markets Products or Financial Degree

Some experience working in a financial organization or legal space may help


Proficient with Microsoft Office, Bloomberg or credit risk and settlement systems

Excellent interpersonal and communication skills

Superior quantitative / problem-solving skills

Some knowledge of the products, clients and business dynamics (flow derivatives, indices, single-stock, exotics, multi asset equity derivative products) will help.

Good understanding of Client Marketing needs


Bachelors degree (or equivalent)

Japanese and English


Self-motivated, innovative, results-oriented individual

Highly organized individual with special attention to detail

Strong time management / prioritization skills with ability to manage multiple competing priorities and deadlines at any given time

Ability to work effectively both individually and within a team environment, and to interact professionally with other departments


**Job Family Group:**

Institutional Sales


**Job Family:**

Institutional Sales Support


**Time Type:**


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2022-05-13 Expires: 2022-06-12

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First Line Client Specialist (AVP - Trade Support Specialist) - JPN - Markets


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