6 days old

Field Services Technology Manager - VP

Citigroup
San Francisco, CA 94103
**About Citi:**


Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.


As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.


Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. Well enable growth and progress together.


**About Our Team:**


Citi Technology Infrastructure (CTI) provides the critical technical foundation for Citis operations and is responsible for delivering reliable IT solutions, scalable infrastructure services, and secure capabilities while creating a trusted customer experience and enabling Citis workforce to be the best for our clients. Making the bank simpler, greener, and better connected while powering it with trusted, well-secured data, and automating policy enforcement through code are all at the heart of our refreshed global strategy. Data Quality, Simplification, Environmental Stability, Automation, and Service Excellence are the key pillars and priorities on our strategic journey.


**In CTI, we are focused on delivering the best for our clients, and we know that to do this we need a talented team with diverse experiences, backgrounds and skills.**


**Job Overview** **:**


The Field Services Technology manager role is a team lead position with 6 direct staff that provide onsite technology support for clients in the San Francisco metro area. The team supports desktops/laptops/VDI, voice and network, tech/comm room management, as well as specific applications for the Citi business teams located at the site. The candidate should not only be a good leader, but should be well versed in various end user technologies.


**Responsibilities:**


+ Lead, evaluate, provide resources and drive a team towards realistic goals

+ Apply technical expertise to strategize for current/future technological developments and serve as point of contact for technical questions

+ Apply knowledge of concepts and procedures to resolve issues

+ Responsible for delivery of end results and resource planning; shares responsibility for budget management which directly impacts the Technology Infrastructure area

+ Contribute to formulation of strategies for infrastructure technologies functional areas across

+ Demonstrate in-depth knowledge of how Technology Infrastructure integrates within the overall technology function to achieve business goals

+ Provide evaluative judgment based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents.

+ Ensure ongoing compliance with regulatory requirements, evaluate controls to help mitigate negative outcomes through prevention, detection and correction

+ Persuades and influences others through communication skills; may negotiate with external parties

+ Has the ability to operate with a limited level of direct supervision.

+ Acts as SME to senior stakeholders and /or other team members.

+ Ability to manage teams.

+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


**Qualifications:**


+ 5-10 years of experience in a Technology Infrastructure role with people management experience

+ Project management experience

+ Ability to communicate technical concepts to non-technical audience

+ Experience in a Financial Services or large complex and/or global environment preferred

+ Ability to develop projects required for design of metrics, analytical tools, benchmarking and best practices

+ Effective written and verbal communication skills

+ Effective analytic/diagnostic skills

+ Ability to partner with virtual and in-person teams, define goals to a team, and work under pressure or to a deadline


**Education:**


+ Bachelors degree or equivalent experience


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**Job Family Group:**


Technology

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**Job Family:**


Infrastructure

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**Time Type:**


Full time

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Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .


View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .


View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .


View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)


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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Categories

Posted: 2022-05-13 Expires: 2022-06-12

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Field Services Technology Manager - VP

Citigroup
San Francisco, CA 94103

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