1+ months

Field Services Engineer II

Patheon
New City, NY 10956
102259BR
Location :
US - New York - New York|US - New York - New York City
:
Job Description

Essential Functions:

  • Provides onsite installation of instruments, upgrades, updates, repairs and planned maintenance service
  • Displays professionalism, understanding, tact, fairness and technical knowledge in all customer interactions.
  • Achieves specified revenue targets while satisfying customer from instrument repair, installs and PM’s.
  • Interacts with customers to offer and close the sale of service contracts and other service products.
  • Collaborates with internal partners to resolve customer issues and improve processes.
  • Follows all reporting responsibilities of Remote Service Dispatch (RSD), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissions.
  • Is familiar with and follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
  • Executes Qualification & Validation Products at customer sites.
  • Maintains their technical competency level servicing new instrument and problems by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors.
  • Manages travel expenses and follows Life Technologies travel policies and guidelines.
  • May be required to perform other related duties as required and/or assigned.

Education Requirements:

Requires a bachelor’s degree in engineering, biology, chemistry or related field or equivalent work experience and knowledge.

Required Qualifications:

  • Minimum of 3+ years of relevant experience in a related science, engineering and/or customer facing role
  • Uses effective questioning to identify customer needs
  • Exercises judgment setting work priorities and identifies next steps
  • Requires minimal oversight
  • Participates as a positive influence to the team
  • Quickly adapts to change with positive and constructive feedback

    Preferred Qualifications:

  • Masters level degree
  • Experience in a clinical, diagnostics and/or other regulated environment
  • Aptitude for learning and understanding IT systems and processes
  • Experience in related product applications

Working Conditions:

Frequent travel to customer site is required and ranges from 25-75% of work time. Works both in home office as well as in a laboratory environment. Is required to lift up to 40 lbs. May be required to stand for long periods of time while performing duties. Must be able to work safely with chemicals and hazardous materials. Must be able to work overtime and flexible shifts.

NOTE: This position is not eligible for relocation benefits.

We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.




If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here for further assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Categories

Posted: 2019-09-04 Expires: 2019-11-02

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Field Services Engineer II

Patheon
New City, NY 10956

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast