7 days old

Field Service Tech - Medical Equipment

Handicare USA, Inc.

Chicago, IL 60602

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JOB TITLE:	Service Technician
DEPARTMENT:	Service and Installation
REPORTS TO:	Project Manager
FLSA STATUS:	Non-Exempt

OVERVIEW: The primary purpose and function of this position is to provide preventative maintenance and repair services at customer locations in accordance with established procedures and methods using appropriate tools, test equipment, and replacement parts.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide service to customers in accordance with all of Handicares terms and conditions

Establish and maintain positive relationships with customers and all Handicares employees

Accurately identifies customer expectations and needs

Recommend products and services based on observed customer needs

Participate in all training programs and demonstrate the ability to apply knowledge and concepts obtained from these training programs

Prepare and submit accurate reports on time

Maintain expenses and required inventory within Handicares guidelines

Comply with all health and safety regulations

Responsible for regular maintenance and cleanliness of vehicle

Accountable for tools provided

Ability for heavy lifting (75-100lbs) is required

Mechanical and electrical aptitude

Commitment to providing superior customer service

Previous experience in the health care industry an asset

Other duties as required.

COMPETENCIES:

Responds promptly to customer needs

Solicits customer feedback to improve service

Meets commitments

Speaks clearly and persuasively in positive or negative situations.

Responds well to questions

Conserves organizational resources

Promotes a harassment-free environment

Treats people with respect and upholds organization values

Follows policies and procedures

Takes independent actions and calculated risks

Displays willingness to make decisions

Exhibits sound and accurate judgement

Observes safety and security procedures

Determines appropriate action beyond guidelines

Reports potentially unsafe conditions

Uses equipment and materials properly

LANGUAGE SKILLS:

Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions, technical procedures, government regulations and procedural manuals. Ability to write reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

EDUCATION, EXPERIENCE & TRAINING:

2-4 years hands-on related technical experience

High school diploma

Ability to operate a mobile phone, PC, Microsoft Office applications

CERTIFICATES, LICENSES OR REGISTRATIONS:

Valid driver's license in good standing

COMPUTER SKILLS:

Proficiency in Microsoft Word, Excel, and Outlook is required. AutoCAD Inventor and Revit Building software knowledge and experience would be an asset.

PHYSICAL DEMANDS:

The employee may occasionally stand, walk, stoop, kneel or crouch during shift. Employee will be required to regularly sit, use hand to finger, handle, feel and reach with hands and arms. Employee must be able to occasionally lift and or move up to 100 lbs.

WORK ENVIRONMENT:

This position works in an environment with moderate to loud noise levels.

TRAVEL:

This position requires travel. Must be able to commit to overnight travel.

EOE/M/F/D/V

Note: Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may change at any time due to reasonable accommodations or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are to not be construed as a complete list of all responsibilities, duties and skills requires of employees in this position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

I have read and understand the duties of my position:

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