1+ months

Field Service Representative Malta - MAL00103

Bombardier Aerospace and Transport
Malta, MT 59538
  • Job Code
Primary Location Malta
Employee Status:Regular
At Bombardier, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, well provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.
In your role, you will:
  • Be an Ambassador for Bombardier Business Aircraft & focal in all facets of the aircraft operation with the .  Take on ownership of issues or potential issues and ensure the resolution reached is to the satisfaction of the Customer.
  • Be available 24 hours a day, 7 days a week to assist any and all Customer issues as required.
  • Interact with, and provide support to all levels of the Customers organisation and preferred service facility, including but not limited to Owners, CEO/COOs, VPs, Directors, Aviation advisors, Crew, PAs, and various levels of related operational staff.
  • Promote Bombardiers Customer centered culture to the Customer emphasising adherence to the Customer Credo, Bombardier Customer Services commitment You First and the Corporation Promise Evolution of Mobility.
  • Provide assistance and liaison services to completion centers and service facilities to ensure Bombardiers interests are represented during the check-in of a newly delivered aircraft, during outfitting, modification, maintenance and redelivery to the Customer.
  • Assist Customers and Bombardier in the determination and processing of warranty claims on green aircraft, completion and vendor warrantable issues as applicable.
  • Analyse Customer maintenance and reliability data in support of the Maintenance Programs & Planning activities and in support of contractual requirements.
  • Understand first-hand from operators maintenance crews current reliability and maintenance issues experienced by the operators fleet of aircraft.
  • Present reliability and maintenance reports, analysis results and recommendations to the operator.
  • Record and track Customer issues relating to the Fleet Operator issues and proactively promote best practices to drive reliability improvements.
  • Provide informal on-site training as necessary to Customers, related service organisations, completion centers to promote the highest level of safety and efficiency in maintenance and operational practices.
  • Provide factual, concise, and value added reports to both the Customer and Bombardier internal departments on an as required basis.
  • Set priorities and effectively escalate concerns within the Customers organisation and within Bombardier.
  • Provide Bombardier Senior Management with timely updates on the Customers key operational and maintenance concerns and issues, as well as potential solutions for same.
  • Keep current on all technical aspects of aircraft supported including available modifications, manual revisions, service bulletins, and best operational practices.
  • Promote the services of both the Bombardier Mobile Response Team and Bombardier Service Centers to operators as needs arise.
  • Assist Customers in preparation for delivery of new aircraft incl.; Survey Customers / operators facilities & recommend and promotes the sale of spare parts and tooling and support equipment, complete a Training Needs Analysis and provide guidance on Bombardier OEM and Vendor training opportunities.



Posted: 2019-11-18 Expires: 2020-02-14

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Field Service Representative Malta - MAL00103

Bombardier Aerospace and Transport
Malta, MT 59538

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