10 days old

Field Service Representative (FSR)

L3Harris
Ashburn, VA 20147
Description:

Job Title: Field Service Representative (FSR)

Position: req #AS20201303-43045

Location: Ashburn, VA

Job Description:

As a Field Service Representative (FSR), you will provide technical advice and guidance on installation, adaptation, configuration or enhancement of company technical products, programs and systems.  Provide expertise for resolving technical problems, troubleshoots product and modifies product to customer requirements.  Provide training to customers. Work may be done at customer site. Includes software systems and programs designed for customers (corporate and individual) and government entities. Repair assets and support equipment and conducts Acceptance Test Procedures for new and repaired assets before being shipped to the field. The FSR supports various testing on- and off-station. The FSR may have to provide customer support at the customer’s location for up to six months at a time. Prepares and conducts user training on asset maintenance and operation. This position supports the Advanced Systems & Technologies (AS&T) division, which specializes in developing disruptive, next-generation technologies for advanced Unmanned Air Systems (UAS / UAV), advanced radar systems, next-generation weapon systems, and other RF sensor technologies using small company agility and big company experience.

Essential Functions:

  • Learns to operate the assets, support equipment, and the software related to both.
  • Supports users in the field on a limited basis. Tasks will typically include providing subject matter expertise, updating software and hardware configurations, troubleshooting, diagnosing errors or technical problems and determine proper solutions, and minor repairs.
  • Documents processes, producing timely and detailed service reports, and following all company’s filed procedures and protocols.
  • Supports test events to include flight test, environmental qualification and stress screening, and software-in-the-loop testing.
  • Provides feedback related to various user manuals.
  • Other duties as required

    Qualifications:

    • U.S. citizen
    • Able to obtain and maintain DoD clearance and additional clearances as required
    • Proficiency with Microsoft Office products
    • Must be able to travel 50% to support field testing
    • Ability to lift up to 50 lbs.
    • High School diploma
    • Prior experience in unmanned systems and a technical certification are pluses.
    • Two years of experience in L3T Unmanned Systems fabrication or acceptance Test procedures, or five years of relevant maintenance experience.
    • Mechanical Aptitude

      Preferred Additional Skills:

      • Excellent people skills, with experience leading and collaborating in a multi-disciplinary, diverse, and dynamic team environment.
      • Outstanding work ethic and commitment to organizational success
      • Excellent communication skills (written, verbal, & presentation)

Categories

Posted: 2020-05-18 Expires: 2020-06-17

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Field Service Representative (FSR)

L3Harris
Ashburn, VA 20147

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