15 days old

Field Service Engineering Technician

Bausch Health
St Louis, MO 63103

Overview<\/h2>

Location:  St. Louis, MO or Memphis, TN<\/p>

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Territory coverage:  Missouri, Northern Arkansas, Northern MS, Eastern TN, Southern IL, Southern IN, and Western KY<\/p>

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This position is responsible for the professional and responsive service of on-site planned and remedial maintenance of surgical equipment manufactured and distributed by Bausch + Lomb.<\/p>

Responsibilities<\/h2>
  • Provide first tier service response to B+Ls customers for the surgical products defined as \u201cfield serviceable.\u201d  Provide on-the-job training and support for less experienced Field Service Engineering technicians when needed.  Schedules/completes planned maintenance services for B+Ls customers on B+Ls products and provides site planning and inspection services for installation of new systems.  May provide support or perform equipment installations when needed.<\/li>
  • Interfaces with service personnel including Technical Support, Customer Service, Parts/Planning personnel, and Service Engineering to complete the timely repair of B+Ls products at the customers site.  Establishes and maintains positive working relationships with Commercial Sales team members in respective territories through regular interface and communication.<\/li>
  • Key resource for promoting service agreements with B+L customers through communication and education of benefits.  Includes interface with customers and internal B+L service operations personnel.<\/li>
  • Comply with all administrative policies and procedures associated with the field repair and service on B+Ls products. This includes service reports, expense reports, and installation reports.<\/li>
  • Escalates all customer issues in appropriate manner through formal and informal escalation methods to secure timely resolution to customer problems.<\/li>
  • Maintains company assets, including parts inventory and test equipment assigned.<\/li>
  • Develops a thorough command of the ophthalmic industry terminology, procedures, and technology as needed to provide support on products manufactured and distributed by B+L and for B+Ls customers.<\/li>
  • Key resource for pro-active improvement suggestions for the technical and field service aspects of the position.<\/li>
  • In addition to the listed duties, the incumbent is normally expected to perform other similar related duties as assigned.<\/li><\/ul>

    Qualifications<\/h2>

    Required Education - Associate's Degree or higher in electronics or equivalent technical school or military education<\/p>

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    Preferred Education - Bachelors Degree preferable.<\/p>

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    Required Skills/Qualifications - Computer/Software - Service Reporting software /  Windows / Microsoft Office / Basic Networking / PeopleSoft<\/p>

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    Required Experience - 5+ years experience in the field service of sophisticated electronic and mechanical products.<\/p>

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    Preferred Experience - Medical device experience is highly preferred.  Strong customer focus, verbal and written communication skills.<\/p>

    Be Aware of Recruiting Fraud <\/h2>

    #KBL<\/p>

Categories

Posted: 2019-10-02 Expires: 2019-11-03

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Field Service Engineering Technician

Bausch Health
St Louis, MO 63103

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