16 days old

Field Service Engineer

New York, NY 10007

Position Summary

Provide technical service and support on equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for Leica. The position has a high-impact contribution to the company€™s success by providing industry leading service to our customer base.

Candidates will be brought in as Field Service Engineer I or Field Service Engineer II based upon prior work experience and skill set. The requirements below are the FSE I position.

Major Responsibilities

  • Provide installation support, maintenance, modification and/or repair on 1-2 groups of mechanical, electro-mechanical, electronic and/or refrigeration instruments.
  • Receive mentoring/ride-alongs from team members as required to achieve full competency on trained instruments
  • Achieve strategic goals and financial targets
  • Effectively communicate with internal colleagues and external customers within established time guidelines to meet customer€™s expectations.
  • Document and complete service administration activities in a timely manner to comply with ISO, FDA, and Leica policies.
  • Actively support the sale of service contracts, assist sales representatives and service team members with system configurations and upgrades, and provide input on ways to improve financial performance to generate service revenue.
  • Broaden knowledge and experience to improve product, application and professional development skills and ultimately, represent the company in a professional manner.
  • Maintain spare parts stock within budgetary limits to maximize customer uptime and field service related metrics.
  • Control expenses to maximize the profit contribution to the company.
  • Represent the company in a professional manner to instill confidence with current and prospective customers of Leica products to achieve high customer satisfaction.
  • Uncovering root cause of customer frustration and understanding customer needs

    Required Education, Experience, Skills

    Education: High School Diploma or GED


    • Associates degree with minimum 2 years of experience OR equivalent technical work experience (minimum 4 years).
    • Strong time management skills, must work independently, maintain an orderly workflow according to changing priorities, and maintain individual inventory and strong documentation skill

      Desired Education, Experience, Skills

      Education:  Bachelor€™s degree


      • 3+ years experience diagnosing and repairing medical devices, mechanical, electromechanical, electronic equipment and scientific instrument
      • Field Service Engineer experience in the medical devices / lab instruments or related industry.
      • General knowledge of chemistry/biology
      • Experience in medical workplace settings
      • Experience to varied travel conditions both driving and flying


        • 70-90%+, frequent overnight travel, must maintain flexible schedule, often with short notice. Must Possess a valid Driver€™s license and meet fleet eligibility requirements

          Language: English 


          • Work independently but able to interact as part of a team member
          • Proficient in computer skills (Excel, Word, PowerPoint)
          • Time management and productivity efficiency with service call handling
          • Professional with strong technical acumen €“ analytical with the ability to understand complex system operation and troubleshooting
          • Strong communication and verbal skills
          • candidate will interface with team members and external customers
          • Proficiency with test equipment used in field service support
          • Product and associated laboratory process knowledge
          • Building and nurturing internal and external customer relationships
          • Visual daily management

            Scope of the Role

            Supervisory Responsibility: None

            Approximate Direct Reports:


            Approximate Indirect Reports: 


            Financial Responsibility




            Internal Relationships:

            • Service Management
            • Sales representatives/managers
            • Service Support
            • Marketing
            • Customer Service

              External Relationships:

              • Customers
              • Dealers/distributors

                Physical Demands & Working Environment

                The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

                Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The €œEEO is the Law€ poster is available here.","industry":"Medical Device


Posted: 2020-05-21 Expires: 2020-06-20

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Field Service Engineer

New York, NY 10007

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