15 days old

Field Service Engineer

Danaher
Hedgesville, WV 25427

Help us improve access to life-changing therapies that can transform human health

We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020.

Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes.

What you'll do

The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer€™s equipment and driving customer satisfaction through Service Excellence.

  • Basic troubleshooting, installation, maintenance and service repair needs on Cell Analysis products
  • Completing system repairs, relocations, Preventative Maintenance, and Field Modification Instructions
  • Ordering and managing spare parts inventory, including timely return of unused inventory
  • Keeping up to date on administrative responsibilities such as maintaining customer service logs, internal service records, expense reporting (T&L), trainings
  • Maintaining professional, daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
  • Meeting Key Performance Indicators (KPI€™s)as defined by the business
  • Maintaining tools and test equipment properly and ensuring they are calibrated
  • Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements
  • Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving
  • Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs
  • Working as a member of the local team to provide efficient service delivery to all accounts within assigned area
  • May include some training of staff on designated equipment
  • Must be able to conduct work in native/home country language and English


    Who you are

    • Communicating: Speaks English clearly and fluently. Expresses opinions, information and key points of an situation clearly.
    • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
    • Organizing & Executing: Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic, methodical and orderly way. Takes responsibility for actions, projects and people. Takes initiative, acts with confidence and works under own direction. Initiates and generates activity.
    • Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
    • Leading & Relating to Others: Establishes good relationships with customers and colleagues. Builds wide and effective networks of contacts inside and outside the organization. Relates well to people at all levels. Manages conflict.
    • Supporting & Cooperating: Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Listens, consults others and communicates proactively. Supports and cares for others. Upholds ethics and values. Appropriately follows instructions from others without unnecessarily challenging authority. Follows procedures and policies. Complies with legal obligations and safety requirements of the role
    • ravel: Must be willing to travel outside of China to support Global needs, as well as travel for required training


      Desired Characteristics

      • Microscopy background: Either in the laboratory space or previous job role, helpful to have exposure to optics
      • Shares Expertise: Applies specialist and detailed technical expertise. Develops job knowledge and expertise through continual professional development. Shares expertise and knowledge with others. Uses technology to achieve work objectives. Demonstrates an understanding of different organizational departments and functions.
      • Coping with Pressure: Works productively in a pressurized environment. Keeps emotions under control during difficult situations. Balances the demands of a work life and a personal life. Maintains a positive outlook at work. Handles criticism well and learns from it.
      • Embracing Change & Demonstrating Enthusiasm: Adapts to changing circumstances. Accepts new ideas and change initiatives. Adapts interpersonal style to suit different people or situations. Works hard and puts in longer hours when it is necessary. Identifies development strategies needed to achieve career goals and meet new or changing demands of the job.
      • Commercial Thinking: Keeps up to date with competitor information and market trends. Identifies business opportunities for the organization. Demonstrates financial awareness.


        Who we are

        Whatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you€™ll feel right at home here. If you€™re flexible, curious and relentless, you€™ll belong. If you are excited about a global culture, this can be the place to further your career.

        Want to know more? Take a look at our Instagram, Twitter and LinkedIn pages!

        Cytiva is a 3.5 billion USD global life sciences leader with over 7000 associates across 40 countries who are dedicated to our mission to help us improve access to life-changing therapies that transform human health. As a trusted partner to customers that range in scale and scope, Cytiva brings efficiencies to research and manufacturing workflows, ensuring the development, manufacture and delivery of transformative medicines to patients.

        As part of the Danaher family of companies, our work at Cytiva is supported by a global science and technology innovator. In addition to Danaher€™s unrivaled leadership training and professional development programs, our relationship also provides expanded career opportunities across industries and brands. Together, we are united by a shared purpose: Helping Realize Life€™s Potential.

        Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The €œEEO is the Law€ poster is available here.","industry":"Biotechnology

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Posted: 2020-05-21 Expires: 2020-06-20

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Field Service Engineer

Danaher
Hedgesville, WV 25427

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