17 days old

Field Service Engineer

Abbott
Алматы, Almaty (Province) 050057

Job Summary

The Technical Support Specialist position is a key role in the service organization, providing both on-site and phone technical problem resolution for Abbott Diagnostics customers. In addition to technical problem resolution, the incumbent is responsible for developing customer relationships and building customer loyalty.

Key Success Factors

  • Demonstrated ability to manage resolution of complex technical customer issues.
  • Ability to successfully prioritize and coordinate assigned field repairs in a timely manner.
  • Ability to integrate, engage and collaborate within cross-functional teams.
  • Demonstrated ability to balance between technical skills and customer interfacing skills.

    Reporting Line/Structure

    • Position reports to a District or Regional Service Manager.
    • The Technical Support Specialist collaborates with cross-functional teams, including Technical Applications Specialist, Sales, as well as Global Service teams to achieve business and customer goals.

      Position Impact to Business

      • Partnering with the sales team provides opportunities to maximize service upgrade opportunities. Effective time management by the incumbent helps minimize potential customer downtime increasing customer satisfaction with our solution. Also, cost of service management including spare part inventory management and resolution through First-Time or Same Day Services impact customer satisfaction and our ability to renew existing contracts.

        Requirements

        • Entry level requirement include a Bachelor’s degree in engineering, life sciences or related technical discipline.  Ideally with intern experience in their field of study.
        • Roles beyond entry level require a Bachelor degree in engineering, life sciences, or related technical discipline.
        • Minimum 2 years’ experience with troubleshooting and instrument repair and maintenance for non-entry roles.","title":"Field Service EngineerDivision: ADD Diagnostics
          Travel: Yes, 15 % of the Time
          Medical Surveillance: No
          Significant Work Activities: Not Applicable

Categories

Posted: 2019-10-02 Expires: 2019-11-01

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Field Service Engineer

Abbott
Алматы, Almaty (Province) 050057

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