3 days old

Field Sales Representative

**Key Responsibilities:**

**Sales Team Management**

+ Execution of sales plans through effective customer acquisition inside and outside of the Electronic Smart Branch Unit (ESBU/Direct sales/Deployment Locations etc.

+ Expand the market for the Citibank products through individual sales and managing a team of sales executives in any assigned channel.

+ To ensure that team and individual performance meets desired objectives and goals set by Management

+ Responsible for achieving and exceeding KPIs for the channel including lead generation, Deployment management, Smart center supervision, target marketing listing, calling efficiency.

+ Conduct regular meeting/daily huddles with their team-members to provide feedback, update status of team performance and also take feedback from SEs

+ Build customer advocacy through managing best in class sales process in terms of customer communication and service

+ Observes and addresses any weaknesses in sales process including customer intercept, engagement and communication.

+ Ensures Do's and Donts per best practices and branch controls to be adhered at all times. Identifies any compromises on that front to controls manager immediately

+ Educating customers on self-service capabilities and encouraging them to use alternative service channels for financial and non-financial transactions (CBOL, Citi Mobile, ATMs).

+ Ensuring compliance with internal audits requirements, Banks procedures, high quality standards, sales ethics and collective responsibility rules (to our clients, each other and the company).

+ Keep an eye on the competition and provide timely feedback to key stakeholders/ decision markers

+ Will work towards building a sales culture which becomes a benchmark in terms of meritocracy, diversity and adherence to Citi policies

**Sales Control and Governance Management**

+ As a part of daily sales huddles with Sales Executives, update & reinforce credit policies, product proposition, criteria, Citi policies etc

+ Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

+ Timely and comprehensive communication of any issues / potential threats to senior management

+ Achieve satisfactory audits and Local Regulatory Audit results.

+ Drive compliance and control initiatives. Ensure full adherence to all internal policies and procedures and external legal and regulatory requirements

+ Will work towards smooth branch operation which includes presence in branch, opening/closing and controls etc

**Development Value:**

+ End-end sales force management , Knowledge of best practices across the industry & globe

**Person Specification**


+ Minimum 2 years of sales experience selling Citibank products/acquiring customers

+ Preferably with 1-2 years experience in managing a team in a target-based environment

+ Should be E2 grade and above in case Candidate is part of Citibank outsourced sales force

+ Proven record of overachieving set targets


+ Possess good business acumen, effective interpersonal skills, and is excellent at written/spoken communications

+ Track record of outstanding individual sales performance and/or overall business performance

+ Strong leader, driven and passionate for sales

+ High sales drive and energy levels. Ability to thrive in a high-pressure environment by demonstrating leadership and selling skills

+ Ability to nurture and build strong relationships with customers.

+ Arabic language skills are an advantage for this role


+ Graduate


+ Leadership

+ Selling skills

+ Teamwork

+ Business awareness

+ Initiative and commitment to achieve

+ Influence and negotiation


**Job Family Group:**

Consumer Sales


**Job Family:**

Field Sales


**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2022-05-13 Expires: 2022-06-12

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