16 days old

Field Engineer I

Danaher
Marlborough, MA 01752

Help us improve access to life-changing therapies that can transform human health

We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020.

Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes.

What you'll do

The Field Service Engineer (FSE) I performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The FSE1 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence. This position will be located in the greater Boston, Massachusetts area.

  • Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs. Assist more experienced field engineers with equipment installation.
  • Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
  • Effectively communicate and partner with teammates and colleagues.
  • Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
  • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
  • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
  • Utilize the Cytiva escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
  • Serve as a member of the account community for key accounts. Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
  • Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
  • Keep up to date with competitor information and market trends.
  • Answer service calls independently without assistance within one year of employment.


    Who you are

    • Associate€™s or Bachelor€™s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and one year of relevant experience; OR equivalent military education; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment; OR participant in the formal Cytiva Biomed/FE Services Internship or Military Externship program.
    • Experience with Web applications as well as Microsoft suite of products.
    • The successful applicant must comply with Cytiva€™s standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
    • Special Physical Requirements: Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
    • Must have and maintain a valid Driver€™s License.
    • Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.


      Desired Characteristics

      • Experience interfacing with both internal team members and external customers as part of a solution based service process.
      • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
      • Experience with liquid chromatography equipment
      • Experience troubleshooting and responding to customer concerns
      • Demonstrate an understanding that customers determine our success.
      • Operate with efficiency and sense of urgency
      • Willingness to learn and adapt to changing environments.
      • Empower and inspire others.
      • Ability to deliver results in an uncertain environment, ability to multitask and prioritize.


        Who we are

        Whatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you€™ll feel right at home here. If you€™re flexible, curious and relentless, you€™ll belong. If you are excited about a global culture, this can be the place to further your career.

        Want to know more? Take a look at our Instagram, Twitter and LinkedIn pages!

        Cytiva is a 3.5 billion USD global life sciences leader with over 7000 associates across 40 countries who are dedicated to our mission to help us improve access to life-changing therapies that transform human health. As a trusted partner to customers that range in scale and scope, Cytiva brings efficiencies to research and manufacturing workflows, ensuring the development, manufacture and delivery of transformative medicines to patients.

        As part of the Danaher family of companies, our work at Cytiva is supported by a global science and technology innovator. In addition to Danaher€™s unrivaled leadership training and professional development programs, our relationship also provides expanded career opportunities across industries and brands. Together, we are united by a shared purpose: Helping Realize Life€™s Potential.

        Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The €œEEO is the Law€ poster is available here.","industry":"Biotechnology

Categories

Posted: 2020-05-21 Expires: 2020-06-20

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Field Engineer I

Danaher
Marlborough, MA 01752

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