13 days old

Facilities and Operations Asst - Customer Support Special Needs - Transportation Dept

Gwinnett County Public Schools
GA
  • Job Code
    66737
Job Title:Facilities and Operations Asst - Customer Support Special Needs - Transportation Dept
Jobid: 66737
Description:
  Oth Classified Support Person/Facilities and Operations Asst

  • Date Posted:
      5/21/2020

  • Location:
      Service Center

  • Job Code:  Facilities and Operations Asst - 030249    Standard Hours:  40    Department:  Transportation Dept - 272580    Empl Class:  NA 
    Minimum Salary:  $28,800.00/Annually

             Maximum Salary:  $50,612.00/Annually

        Scheduled Days:  246

        Target Openings:  1

     
      
    ; opacity:.8;'>Licenses/Certifications
    None required.

    Education
    High school diploma or equivalent required. Bachelor's degree in related field preferred.

    Skills
    Ability to type and perform clerical duties with a high rate of speed and accuracy; knowledge of special needs issues and sensitivity to those needs; demonstrated skills in oral and written communication; demonstrated skills in organization and problem solving; ability to follow oral and written instructions quickly and accurately; ability to file and maintain documents and records; ability to detect and correct errors in standard English language usage; competent technology skills in word processing, graphics, and experience using the Microsoft Office Suite; ability to become proficient in software tools; excellent communication and interpersonal skills; ability to effectively perform multiple tasks; ability to prepare reports and draft professional business correspondence; and ability to act as a representative of Gwinnett County Public Schools.

    Work Experience
    Three years in an office/clerical environment or three years working with special needs students required. Experience in customer service preferred.

    PRIMARY RESPONSIBILITY
    Provide customer and administrative support to special needs student transportation operations through routing information to supervisors and through managing the schedule of smaller programs.

    ESSENTIAL JOB DUTIES
    1.         Act as the primary contact person for GCPS parents with special needs students. 
    a.        Assist with customer service duties required as the front line customer service assistant.   
    b.        Assist in resolving any concerns for customers and vendors pertaining to transportation operations. 

    2.        Collect and communicate student service information. 
    a.        Receive all new students' information, address changes, pick-up and drop-off changes, school changes, and inactivation of students that no longer require service. 
    b.        Review each student request form for accuracy and completion. 
    c.        Contact parents, teacher, and special needs coordinator if more information is needed to complete the request form. 
    d.        Provide supervisor with copies of the request form in a timely manner. 
    e.        Maintain an accurate logbook of students received and service received. 

    3.       Assist with internal customer support and communications. 
    a.        Provide customer service to school system personnel. 
    b.        Maintain an accurate telephone log and return all voice mail messages in a timely manner. 

    4.         Assist with parental reimbursements. 
    a.        Handle mileage reimbursement forms to parents whose children are not provided transportation. 
    b.         Process forms to determine the mileage and the amount payable. 
    c.         Maintain files of eligible students, maintain log of payments, and correspond with the Financial Operations Department. 

    5.        Assist with reporting functions of the Transportation Department. 
    a.        Provide monthly reports on student status, including all new students, address changes, pick-up, and drop-off changes, school changes, and withdrawals. 

    6.        Evaluate school placement options. 
    a.        Provide assistance to special needs personnel to determine school placement when the child cannot attend their home school. 

    7.         Assist with student files. 
    a.        Maintain accurate files on each student for the past year and the current year. 

    8.        Develop and distribute special needs transportation service packets.         
    a.        Compile packages containing transportation request forms, updated list of students, and pertinent information for the school to return for the next school year. 

    9.        Process annual service requests. 
    a.        Receive all packets from schools and verify all students are accounted for. 
    b.        Review each student request form for correct information needed to assure first day service for the new school year. 
    c.        Contact teachers concerning any information that is missing from the request form. 

    10.       Provide clerical and administrative support. 
    a.         Provide assistance to the sector manager as requested. 
    b.         Maintain accurate files on each student for the past year and the current year. 

    11.      Perform other duties as assigned.     

    PHYSICAL DEMANDS
    While performing the duties of this job, the employee is frequently required to sit for extended periods of time. The employee is also required to talk, hear, stand, and walk. The employee may be required to use hands to finger, handle, feel, and/or reach. The employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Categories

    Posted: 2020-06-21 Expires: 2020-07-21

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    Facilities and Operations Asst - Customer Support Special Needs - Transportation Dept

    Gwinnett County Public Schools
    GA

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