28 days old

Executive Response Specialist - OOP

U.S. Bank
Fargo, ND 58103
Office of the President (OOP) Executive Response Specialists are responsible for thoroughly researching, investigating, and responding to escalations relating to all aspects of Retail Payment Solutions. Escalations are received through various channels, including but not limited to, regulatory agencies, senior management, and social media. OOP Specialists are expected to be fully knowledgeable and cross-trained on all products related to U.S. Bank credit and debit card accounts. This enables them to effectively communicate and calibrate with fellow team members and other business lines in order to achieve an escalation response that follows the directives of senior management. Strong oral communication skills are also necessary, as OOP Specialists are required to call cardmembers and diffuse the highest level of escalation. Additionally, strong written communication skills are necessary as OOP Specialists are required to hand write letters to customers notifying them of the resolution of their complaint. Along with addressing each customer complaint on an individual level, OOP Specialists must be dedicated to addressing issues on a global level, which ensures that U.S. Bank meets regulatory requirements while creating a positive customer experience. Achieving a comprehensive response is done by working with Management across various business lines such as Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, etc. OOP Specialists must also stay up to date on Bank policies and procedures, and regulatory requirements in order to provide clear and effective feedback to Service Advisors, and recommend updates to The Source. The scheduled shift for this position is 8 a.m. - 5 p.m., Monday-Friday. **Qualifications:** **BasicQualifications** High school diploma or equivalent Two to four years of related experience **Preferred Skills/Experience:** Fraud and Dispute Case Processing Experience (Minimum of 18 months) Knowledge of all assigned products, terms, conditions, and benefits as well as the U.S. Bank philosophy and policies regarding these products and services. Strong written, verbal and interpersonal skills. Good keyboard and PC skills using word processing and spreadsheet software, familiarity with various software applications. Strong knowledge of contact center systems and procedures. Strong knowledge of all U.S. Bank policies, procedures as well as all applicable laws and regulations **Job:** Risk/Compliance/QC/Audit/Fraud **Primary Location:** North Dakota-ND-Fargo **Shift:** 1st - Daytime **Average Hours Per Week:** 40 **Requisition ID:** 200000809 U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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Posted: 2020-01-23 Expires: 2020-02-22

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Executive Response Specialist - OOP

U.S. Bank
Fargo, ND 58103

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