17 days old

Event Support Consultant

Live Nation, Inc
Atlanta, GA 30303

Job Summary:

CULTURE

Were fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. Were not just selling tickets (though we do that better than anyone else), were enriching lives one amazing experience at a time. And we think thats pretty amazing. If youre passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a Fan First mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the Fan you will be part of a culture that supports and enriches the fan experience. Your work, our passion delivering world class experiences Fan First.

THE TEAM

The Marketplace Support team works to transform and sustain tour support, on sales, event management processes, and data quality support models across the world to achieve consistencies from market to market and drive a frictionless fan experience by streamlining processes, tour support, internal tools and organizational structure.

The Event Support Consultant role within Marketplace Support is responsible for managing the event programming lifecycle, from initial setup, to on sale, to programming support throughout the trough. National resources within this group may be deployed to support varying initiatives related to maintaining high outcomes. Projects may include international load balancing, best practices assembly and distribution, assists with high visibility tours and on sales.

THE JOB

This position is an Area Leadership role responsible for product rollout and use, special projects, data analysis, and high-profile event quality assurance for Event Management within the Area. Works closely with the Event Support Manager, Operations Support Manager, and Area Manager to ensure Event Management efficiencies are achieved for the Area. While not directly managing the Event Support Specialists in an area, the interaction with that team allows for mentorship, influence, and coordination on executing projects.

WHAT THIS ROLE WILL DO

  • Collaboration with product teams and Client Operation Leads on product rollout (TM1 Events) and usage with a focus on Client Self Service initiatives.
  • Development of area level Subject Matter Experts.
  • Audit of area workflow and quality assurance processes.
  • Monthly Area level data analysis of volume, workflow, and key metrics.
  • Maintain Salesforce customer contacts to enable accurate event management routing,
  • Tracking and reporting.
  • Escalation point for event related issues & resolution (diagnostics / troubleshooting)
  • Responsible for timely/accurate completion of all Event Management Calls to Action and projects that impact Area Event Management.
  • Accountability for Area preferred settings Ticketmaster Resale activations, event off sale times, use of delivery delays, and additional mobile only settings.
  • Accountability for Contract Management and exception resolution.
  • Assist with standardization & monitoring of Issued Best Practices.
  • Reviewing major on-sales and special promotions.
  • Will also be responsible for additional Event Management duties as assigned

TECHNICAL SKILLS/COMPETENCIES

  • Minimum of five years experience on the Ticketmaster system relating specifically to Event Management or equivalent experience
  • Complete knowledge of system commands, vax run applications, and higher level skills such as qualifiers and Series is a must
  • Strong knowledge of Live Nation and Ticketmaster departments
  • Service oriented, with strong organizational and communication skills
  • Certain degree of creativity, latitude, and problem solving is required
  • Excellent written and oral communication skills, good organizational skills, attention to detail, ability to multi-task in a fast paced, high volume and pressurized environment
  • Must be able to accommodate a flexible schedule including some Saturdays, evenings, and holidays
  • Must be computer literate with excellent data entry and proof reading skills
  • H. S. diploma/ BA degree or equivalent in work experience is required.

BEHAVIORAL SKILLS/COMPETENCIES

  • Detail Oriented / Multi-tasking skills a must
  • Great communication skills
  • Self-starter

NOTE: COVID-19 vaccination will be required for this position subject to legally valid exemptions.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the worlds largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the worlds largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If youre passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.


About Us

Recognized three years in a row by Great Place to Work and named one of People Magazines top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.

We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.

Categories

Posted: 2022-09-09 Expires: 2022-10-09

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Event Support Consultant

Live Nation, Inc
Atlanta, GA 30303

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