17 days old

Event & Learning Management Coordinator

Medtronic
Watford City, ND 58854
Event & Learning Management Coordinator

Location:

Watford, Hertfordshire, United Kingdom

Requisition #:

19000GNE

Post Date:

Sep 03, 2019


**Event** **Learning Management Coordinator**


**Careers that Change Lives**


Medtronic are currently looking for an Event Learning Coordinator to join their administration team. You work closely with all local team to provide high quality standard support services to our customers and Medtronic sales force by demonstrating a good understanding of Medtronic therapies, businesses, processes and policies with the ability to monitor information flows as well as resolving standard issues.


You will ensure excellent service levels, pro-activeness while carefully balancing these interests with efficiency, costs, quality and compliance objectives. You will be the face to our Health Care Professionals when it comes to Training and Education and their blended learning journey


**A Day in the Life**


Responsibilities may include the following and other duties may be assigned.


**Learning Support and coordination:**


Manage data in Salesforce.com (SFDC)- including web-to-lead and user creations, cleaning and updating data in SFDC


Manage access and participants to learning programs and campaigns


Monitor and follow up on Health Care Professional (HCP) learning programs


Manage HCP communication in regards to request for training exemption and learning path


Coordinate with Sales Reps where needed


Manage support for Learning journey e.g., monitor progress, discuss options, etc.


Analyze feedback and success metrics


Provide first-line of support to customers and coordinate with specialized support ifneeded(i.e. IT support, product support, Training Education, Sales)


**Event Management support and coordination:**


Coordinate and initiate Events and Trainings with Business


Manage Meeting Requests through Cvent


Review budget and approve


Review and select suppliers for event


Assist Business in nomination and approval process (if applicable)


Review, prepare and send event e-mails and invitation/notification letter


Manage invitation communication with HCPs


Manage communication with HCP regarding travel proposal


Manage and prepare event including event materials


Setup venue and assist at venue where needed including check-in participants


Distribution of surveys, capture and review feedback from participants and follow up


Manage participant invoicing and payment


Manage reviews of compliance documents and records to authorities (where applicable)


**Must Haves**


Excellent organizational skills and attention to detail


Time-management skills and the ability to work under pressure


Ability to work in a fast paced environment, with multiple and changing priorities while maintaining strong focus on execution and results


Problem-solving skills and diplomacy


Strong communication skills in English or any other languages if required for the given market


Teamwork and negotiation skills


Flexible and adaptable approach


Well informed about or proficient in the use of modern technology


Essential business system software knowledge/skill including Microsoft Office, Outlook


Excellent customer focus


**Nice to Haves**


At least 1 year event management experience or customer service environment


Preferably university degree


Excellent English fluency required


Experience in the Medical Device Industry


+ Quality and process improvement knowledge (Lean Six Sigma/DMAIC)


**About Medtronic**

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.


We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.


We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.


Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.


Founded in 1949 as a medical repair company, we're now among the world's largest medical technology, services and solutions companies, employing more than 89,000 people worldwide, serving physicians, hospitals and patients in over 155 countries. With our European Operations Center for Distribution and Shared Services in Heerlen, the Bakken Research Center in Maastricht, our manufacturing facility in Kerkrade, and the Dutch sales office in Eindhoven, Medtronic Netherlands has more than 1,750 employees.


Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your career. Join us in our commitment to take healthcare Further, Together.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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Posted: 2019-09-05 Expires: 2019-10-12

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Event & Learning Management Coordinator

Medtronic
Watford City, ND 58854

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