11 days old

Enterprise Monitoring Systems Analyst- MoogSoft (Remote Allowed)

Bowie, MD 20715 Work Remotely


Ace info Solutions is actively searching for an Enterprise Monitoring Systems Analyst to support our Federal Civilian program.  This position can be based in either Bowie, MD or virtual.


This program provides 24x7x365 Enterprise Monitoring and Incident Response service to proactively manage the infrastructure, platform and application layer of IT assets.  We provide support for data centers with physical and virtual servers along with numerous applications.


  • Responsible for managing the day-to-day operations of the Enterprise Cisco Crosswork Situation Analyst system, responsible for managing its assets and providing monitoring support to the Enterprise Operations Center (EOC).
  • Responsible for providing health and performance reports, developing AIOps rules, creating alerts, creating custom dashboards and maintaining associated CMDBs and relevant metadata.  Additionally, the candidate will be responsible for the effective and efficient operational support of all enterprise monitoring tools used to support the mission
  • Recommend improvements to enhance information system operational availability, reliability, performance of the EOCs customer base
  • Assist in the establishment of templates, knowledge base articles and scripts required to support the Enterprise Operations Center (EOC) during incident response
  • Maintain relevant service delivery catalogs and associated monitoring baselines

Manage, track, report, and perform all tasks as assigned


  • Have a Bachelors degree with 2-3 years of experience preferred or 4-6 years of experience in lieu of degree
  • Possess Moogsoft AIOps Administrator Training (v6.5 or 7.x)
  • Have Cisco Crosswork Situation Manager v6.5 or 7.x Implementer Training
  • Possess 4-6 years of progressive enterprise health & performance monitoring experience
  • Have prior infrastructure and application support experience

Desired Qualifications

  • Are a SolarWinds Certified Professional (SCP NPM/SAM)
  • Possess Splunk certification
  • Have any Microsoft, Red Hat or Amazon certifications
  • Comfortable in a fast pace work environment

Additional Information on this position\u2026

  • Base Shift hours: 8:00 AM ET 5:00 PM ET, M-F (flexibility is required)
  • Must be available for on-call support as required


  • Candidate must be a U.S. Citizen and able to pass a Public Trust Assessment

Company Information

Ace Info Solutions, LLC (a Dovel company) is a leading Federal contractor with a focused vision: empower our clients, challenge our employees, and grow our business. Founded in December 2000, we are deeply committed to ensuring quality and customer satisfaction. We have a mature corporate infrastructure, strong management, and quality practices. AceInfo is a trusted IT partner to the Federal Government, and we help various agencies transform and strengthen their processes, operations, infrastructures, and security practices to help them further their critical missions.

For nearly 20 years, we have successfully managed large and significant Federal programs. We have proven experience prioritizing client satisfaction, project quality, and providing innovative, cost-effective solutions to Federal clients.

AceInfo is prime on 95% of our contracts, is headquartered in Reston VA, and has geographically dispersed office locations throughout the country, to include: Kearneysville, WV; Chesapeake, VA; Fort Collins, CO; Boulder, CO; Kansas City, MO; Bowie, MD; multiple Washington, DC Metropolitan locations, and project presence in 23 states in all time zones. 


Ace Info Solutions is an Equal Opportunity Employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, disability or veteran status.


Posted: 2020-05-20 Expires: 2020-06-19

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Enterprise Monitoring Systems Analyst- MoogSoft (Remote Allowed)

Bowie, MD 20715

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