1+ months

Employee Resource Center Assoc

Multicare Health System
Tacoma, WA 98402
The reasons to work at MultiCare are as unique as the people who do. Join us for the professional challenges you seek. In the settings you prefer. With schedules that fit your life. Learn more at www.multicarejobs.org

Position Summary:
The ERC Associate provides first point of contact for employees, and ensures employees receive the highest quality of service by recognizing individual needs, and by putting them first in the transactions. Accesses various media to respond to employee concerns, including telephony, hard copy, email and questions via AskHP system. Checks hard copy records for completeness and accuracy, scans and enters into HRIS. Triages requests and tracks all activity in case management system, routes and/or escalates issues appropriately. Work situations are varied and require an exceptional service-oriented individual, who has solid organization skills and high attention to detail. Relates well to all kinds of people.

Minimum Requirements:
Four (4) years service center support experience, or three (3) years experience in a Human Resources department
Experience with computer software applications and/or high volume call center
Health care environment experience preferred

Vocational business training or college course work or equivalent experience; AA degree preferred


Posted: 2019-10-22 Expires: 2019-12-21

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Employee Resource Center Assoc

Multicare Health System
Tacoma, WA 98402

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