15 days old

Employee Relations Consultant

Capital One
Ames, IA 50014
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

At Capital One, were building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Employee Relations Consultant

What youll do

As an Employee Relations Consultant you have a unique role in the organization; you will interact with every single business area across Capital One Canada and youll keep the organizations vision of Doing the Right Thing at the forefront of everything you do. Youll be heavily engaged in supporting our associates and managers through case work, performance management, accommodations, changes that take place in the workplace from time to time, and escalations of various kinds. Youll also be conducting workplace harassment/discrimination investigations.

You will work directly with senior leaders and the Head of HR Canada. We firmly believe the success of Employee Relations is the success of Capital One. When associates feel they have a safe and fair place to come to in challenged times, then we know our job has been done.

In addition to case work, you will bring your expertise, experience and passion to support strategic conversations with the HR team, working together when its time to develop new policies, strategize on the best way to roll out and implement new legislation, or propose ideas for how to ensure were always Well Managed and serving our associates effectively. The role will be based out of our downtown Toronto office and require you to occasionally visit our two Call Centres, one in North York and the other in Montreal.

We are a small team with a big mandate. We support an open and flexible work environment; we work passionately, we value initiative, were always open to new ideas to better how we do what we do, and provide the best possible service to our associates and business leaders.

As an ER Consultant you will be working on:

  • Case work including for accommodations, conflict resolution, and performance management

  • Supporting our managers throughout the employee lifecycle, including recruitment, active employment and termination

  • Providing coaching and support to both managers and associates in difficult situations

  • Conducting investigations into allegations of discrimination/harassment and providing and presenting recommendations to business leaders

  • Partnering with the Ethics and Investigations Team based out of the U.S. for conflicts of interest and other related matters

  • Ensuring the Employee Relations team is well managed, which includes taking initiative on areas of improvement, ensuring legal compliance at all levels and keeping a pulse on our top risks

  • Influencing and partnering with business leaders to align our Employee Relations strategy with their business strategy

  • Facilitating ER training for leaders across the company

  • Actively ensuring that Capital One is meeting all legal requirements by staying on top of new and upcoming legal developments, and connecting with the pulse of Capital One to see how these will be implemented for the organization

  • Various projects that come up from time to time, including developing new training programs, streamlining workflow across the HR team

  • Partnering with the U.S. Employee Relations Team to align and improve our Canadian processes and practices

Basic Qualifications

  • Undergraduate degree or diploma in Human Resource management or a related field

  • 5+ years of Employee Relations experience (case management)

  • 2+ years of Investigation training and experience

  • Human Resource designation or working towards (CHRP, CHRL)

Preferred Qualifications

  • Graduate degree in a related field (humanities, HR, law etc.)

  • Strong time management skills and ability to manage a large caseload

  • Exceptional communication skills, both verbal and written

  • Bilingual (French speaking)

So, whats in it for you?

The opportunity to join an award-winning organization that is focused on helping associates live well physically, financially, and emotionally and wants them to feel supported and optimistic about their future. Youll discover that Capital One is committed to helping you live your best life.

  • A competitive base salary with performance-based incentives

  • Generous medical, dental, vision and prescription drug plans with full coverage for spouses, domestic partners and dependents

  • Full-time associates can receive up to $5000 per calendar year for reimbursement of eligible tuition, book costs, and applicable fees

  • The opportunity to be a part of a supportive and collaborative work environment, located in the heart of Torontos downtown core

  • Work alongside associates who are curious and passionate about the dynamic work theyre doing

  • Support in the form of programs, resources and tools that enable you to achieve your full potential

  • The chance to immerse yourself in a diverse and inclusive culture while becoming a member or ally to our various business resource groups

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).


Posted: 2019-08-07 Expires: 2019-09-18

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Employee Relations Consultant

Capital One
Ames, IA 50014

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