15 days old

Electronic Customer Support Representative

Danaher
Glen Allen, VA 23060

What will I do in this role?

The Electronic Customer Support Representative provides unscripted, customized professional service with the expectation that the Representative has sole ownership over the resolution within a 24-hour window. You will fulfill internal and external customer needs through a high volume of complex electronic requests, while also handling phone requests.

What are the additional duties?

  • Understand, process, confirm and track the delivery on average 30-40 customer purchase orders (PO) through various methods of receipt
  • Create new accounts in the system, averaging 6-10 per day
  • Maintain and navigate customer e-commerce website to pull and confirm orders
  • Accurately read and decipher notes in order entry
  • Follow the customer concern procedure for outstanding tasks
  • Use a shared mailbox to track and prioritize work throughout the team
  • Enter error logs as needed for company
  • Problem solve errors for root-cause and countermeasure

    Am I qualified?

    • High school diploma required; Associate€™s degree preferred
    • 2-3 years of business experience
    • Experience working in Microsoft Office
    • Communication and interpersonal skills; Collaboration and leadership
    • Organizational skills; Self-management
    • Technical, analytical skills and business knowledge
    • Resourceful; Problem-solving
    • Fast learner; Ability to adapt and pick up on things quickly

      ChemTreat, Inc. is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any characteristic protected by law.

      Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The €œEEO is the Law€ poster is available here.","industry":"Chemicals

Posted: 2020-05-21 Expires: 2020-06-20

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Electronic Customer Support Representative

Danaher
Glen Allen, VA 23060

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