27 days old

EDC Agent Manager, Medicare & Retirement - Northwest TX, Fort Worth

United Health Group
Fort Worth, TX 76102
  • Job Code
    889064

The purpose of this job is to supervise and train External Distribution Channel (EDC) Agents and/or Territory Agent Managers who sell the UnitedHealth Group (UHG) portfolio of products offered to Medicare beneficiaries and individuals age 50+. The EDC Agent Manager is responsible for achieving assigned sales/membership growth targets through the agents in their territory/territories within TX Counties: Tarrant, Wise, Parker, Johnson and Cook.


If you are located within commutable distance from Northwest/Fort Worth, TX, you will have the flexibility to telecommute* as you take on some tough challenges.


Primary Responsibilities:

  • Partner with the EDC Recruiting Manager to source and select candidates to ensure a continual pipeline and sufficient base of staff to meet assigned sales/membership growth targets
  • Act as a liaison between EDCs and UHG sales process owners to ensure EDCs are appropriately set up and supported across their lifecycle. This includes, contracting, licensing/appointment, certification, training, enrollment administration, commission payment, agent servicing, etc.
  • Partner with the Community Developer (CD) and Sales Director (SD) to identify and develop relationships with individuals and organizations that influence the buying behavior of our target consumer (e.g.; Providers, Regulators, Faith Based Organizations, and Associations)
  • Organize involvement in formal and on-the-job training to ensure an accurate understanding of our products, compliance/policy requirements, sales processes, brand and value proposition messages and sales systems
  • Facilitate engagement of EDCs in executing these plans and ensure that EDCs appropriately build and advance our brand and value proposition and represent our product portfolio and service offerings
  • Compliance: Ensure EDCs adhere to sales and marketing guidelines associated with Medicare regulations, partner expectations and company policies and procedures
  • Organize activities, leads and territories to ensure effective and efficient coordination across the territory
  • Conduct ride-alongs to observe sales techniques and ensure alignment with expectations and compliance with CMS regulations
  • Coach/develop staff to achieve quantitative and qualitative performance targets
  • Use data and insights to coach for optimal performance
  • Monitor sales results, trends and hold representatives accountable for achieving targets
  • Provide a structured certification process, training processes and the available systems tools
  • Coach and manage performance
  • Manage day-to-day time and activities of assigned EDCs have to ensure appropriate leading indicators of success and corresponding sales results
  • Continually build and nurture EDC agents
  • Conduct regular one-on-one meetings to review sales results/activities and provide feedback/coaching on opportunities for improvement
  • Understand the strengths and weaknesses of each organization and how it impacts the marketplace

 


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

 

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Posted: 2020-10-29 Expires: 2020-11-28

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EDC Agent Manager, Medicare & Retirement - Northwest TX, Fort Worth

United Health Group
Fort Worth, TX 76102

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