1+ months

Domain Administration Analyst

Irving, TX 75062
About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citis Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients and the publics trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.

The Domain Administration Analyst is responsible for the registration and renewals of top-level domains (TLDs) and generic top-level domains (gTLDs) ensuring compliance with the clients corporate branding guidelines, domain strategy and country Registry requirements. Citi Domain Name Registrar (CDNR) team is Citis single point of contact providing domain management services. This function enables a globally consistent management model for Citi owned domain names and assists Citis businesses by acting as the management interface for all the Registrars and Registries, in support of their domain requirements. CDNR owns several thousand domain names and sub-domain names that are used in application and website URLs. The names are managed by CDNR. CDNR personnel interface with business, marketing, global trademark legal & regulatory, finance and technology teams in the process of managing domains and sub-domains.


+ Work with Intellectual Property team when Registries require signed/sealed/stamped documentation for country level domain registrations and proof of Trademarks

+ Perform daily activities from customer requests by following internal processes and decision-making abilities.

+ Coordinate requested transfers of domain names (transfers in and out).

+ Coordinate requested incident ticket information changes (DNS server changes).

+ Coordinate retirement of domain names that may lead to simple lapses or more complex sales of domain names.

+ Perform activities involving renewals of Citi owned domain names.

+ Perform troubleshooting activities on customer issues with domain names and sub-domain names.

+ Research and provide information on domain names and sub-domain names upon request.

+ Work with the DNS Internal and External teams to help customers with DNS configurations.

+ Provide after-hours support for CDNR related problems reported by customers as necessary.

+ Participate in Continuity of Business (COB) tests as required by the Corporation.

+ Managing Citis domain profiles, assuring correct information is published internally and externally

+ Work with legal and regulatory teams on actions pertaining to domains and sub-domains.

+ Will perform vendor management activities as required to properly support the firm.

+ Provide regularly scheduled management reports and ad hoc reports as requested.

+ Will maintain the teams budget, forecast and pay invoices to the respective vendors on a monthly basis for the different accounts.

+ Generates ad-hoc reports from domain portal as requested by business/marketing and Management

+ Manage domain registrant vendor relationship

+ Manage team projects


+ Experience in digital marketing or networking with a full understanding of DNS configuration.

+ Excellent problem solving and analytical skills and ability to think strategically and logically.

+ Ability to manage projects and make decisions as required.

+ Ability to productively work with minimal direct supervision and mentor others on the team.

+ Detail oriented with the ability to prioritize and perform multiple tasks simultaneously while adhering to deadlines.

+ Extensive knowledge of forecasting/budgeting and billing back to customers.

+ Executive level verbal and written communication skills; should be comfortable presenting information to internal audiences

+ Ability to establish and maintain strong relationships with multiple audiences (staff, vendor, business partners, management) to ensure the highest level of customer service

+ Excellent analytical and reporting skills to be able to create ad hoc as well as weekly and monthly complex reporting for senior management (PowerPoint, Excel, SharePoint)

+ Experience working with global teams/companies is a plus.

**Desired Skills:**

+ Excellent problem solving and analytical skills, and the ability to think strategically and logically in a fast-paced environment

+ Strong working knowledge of Domain Registrars and Registries.

+ Familiarity with Internet Corporation for Assigned Names and Numbers (ICANN) organization.

+ Understanding of Domain Name Service

+ Understanding of ITIL Change Management methodologies and practices

+ Extensive experience in forecasting, tracking and maintaining the teams budget.

+ Ability to create, simplify and present complex data reports, financial analyses, and statistics to nontechnical audience

+ Ability to productively work with minimal direct supervision

+ Working ability to communicate with all management levels within an organization.

+ Experience in directly managing projects and initiatives to timely completions successfully.

+ Working experience in performing vendor/third party management functions

+ Working knowledge of Microsoft products Outlook, Word, Excel, and PowerPoint.

+ Working knowledge of ServiceNow, ResolveIT and Citi proprietary tools.

+ Working knowledge of networking/DNS.

+ Knowledge of multi-languages is a plus, use of translation applications is required (Spanish/Portuguese preferred, not required)


+ 0-2 years of experience in business analysis role

+ Experience in business and information technology and understanding of related procedures and concepts

+ Experience with reporting tools and Microsoft Office Suite, including use of advanced functions in Excel

+ Knowledge of software solutions

+ Demonstrated ability to work with attention to detail and at all levels of the organization

+ Consistently demonstrate clear and concise written and verbal communication

+ Proven organizational and computer troubleshooting skills


**Job Family Group:**



**Job Family:**

Business Analysis / Client Services


**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2021-03-26 Expires: 2021-05-26

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Domain Administration Analyst

Irving, TX 75062

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