20 days old

Document Management Application Analyst

Greenberg Traurig, LLP
Atlanta, GA 30303
Greenberg Traurig, a global law firm, currently has an excellent full-time opportunity for a Document Management Application Analyst to join the firm's Technology Department. The preference is to base the successful candidate in either our Atlanta (ACE), Doral or Phoenix office; however consideration is being given to filling the position in any one of Greenberg Traurig’s national offices. 

Position Summary
This role will provide support for the firm’s iManage Work document management system environment. The ideal candidate will have prior experience with iManage Work, be adaptable, and be eager to learn and grow with the Firm.

Duties & Responsibilities
  • The Document Management Application Analyst is responsible for second level support of the Document Management (DMS) system environment
  • Installs, upgrades, configures and tests all components of the firm’s DMS environment
  • Performs administration tasks and project activities as directed, including off hour maintenance and scheduled upgrades/patching
  • Uses system analysis skills to troubleshoot technical issues
  • Manages escalated user requests within the firm’s Help Desk ticketing system and educate the helpdesk about the Document Management System
  • Participates in rolling on-call support schedule
  • Contributes to the development and maintenance of support and system documentation
  • Adheres to all IT and user quality assurance practices
  • Makes recommendations to improve efficiency and effectiveness
    Skills & Competencies
    • Solid knowledge and experience troubleshooting MS Office, Acrobat, and Desktop issues
    • Proficient with Microsoft Office products and troubleshooting
    • Proficiency with MS SQL Server and Structured Query Language a plus
    • Excellent written and verbal communication skills
    • Excellent customer service skills
    • Flexible and tolerant of a demanding environment
    • Works well as an individual as well as part of a team
      Qualifications & Prior Experience
      • Bachelor's degree and 3-5 years of experience administering enterprise wide document management systems, iManage Work 9 (or higher) preferred
      • Familiarity and experience with legal industry desired
      • Demonstrated experience with helpdesk and troubleshooting.
        Greenberg Traurig is an Equal Opportunity Employer and committed to diversity and inclusion in the workplace.

Categories

Posted: 2019-10-02 Expires: 2019-11-03

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Document Management Application Analyst

Greenberg Traurig, LLP
Atlanta, GA 30303

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